83 jobs for "Senior CX Operations Lead"

Apple is where people do the best work of their careers. Work that has an impact on individuals and the world. Work that is challenging and fulfilling. Work that doesn't always feel like work.

This role is part of the Product, Design & Marketing team on Apple Services, which includes a range of apps and services spanning productivity, entertainment, cloud, and commerce.

We're looking for a UX writer to design and shape experiences for Apple Music. You're a brilliant problem solver and an excellent communicator with a passion for language. You recognize how words shape the user experience not just through meaning, but also through their visual impact and emotional resonance. You'll join a team of writers in pursuit of creating expressive, intuitive, and collaborative experiences that set new standards for the industry and connect people in meaningful ways.

Description

The Writing arm of our Product, Design & Marketing team works across services and products, including ones that are currently available and ones that are just barely being imagined. As the UX Writer dedicated to Apple Music, your responsibilities will include:

* Writing end-to-end flows and other in-product copy across platforms

* Designing features alongside cross-functional partners

* Collaborating to define and execute the product roadmap

* Developing style and tonal guidance for features and LLM-generated content

* Leading discussions on naming, terminology, and messaging

* Presenting work to senior leaders and incorporating feedback

Preferred Qualifications

Passion for music and for Apple, its products, and its customers

Experience writing for music streaming and an understanding of subscription-based services

Experience creating structured training data for developing and evaluating large language models

Strong sense of Apple's design, human interface, and editorial standards

Understanding of writing optimized for accessibility and localization

Minimum Qualifications

6+ years of professional UX writing experience

Experience leveraging UX writing systems and familiarity with industry standards

Experience writing in-product copy across platforms, including mobile, desktop, and web

Meticulous attention to detail and exceptional organizational skills, including information architecture

Ability to advocate for users through thoughtful, intuitive language while also meeting business needs

Enthusiasm for an interactive writing process, including writing from scratch, editing existing copy, and upholding language systems

Strong prioritization skills with an ability to manage several projects simultaneously and dynamically reprioritize as needed

Strong ability to present and defend writing choices in large forums, including executive reviews

Exceptional stakeholder management skills, with the ability to negotiate feedback from multiple senior leaders

Fluency with design tools like Sketch and working with functional specs and wireframes

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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