5 jobs for "Agentic AI Developer-IVR Modernization"

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Position Summary

Senior Agentic AI Engineer - Healthcare AI

Three hundred fifty million Americans rely on a healthcare system whose decision-making has become slow, costly, and adversarial - care delayed by prior authorization and paperwork, claims that misfire, clinical decisions made without the right information at the right moment, and patients who struggle to navigate or afford the care they need. Deloitte has a new AI-first effort, backed by $1B in committed investment, building the reasoning models and agentic systems to rebuild how that system decides - across payers, providers, and life sciences, and for the patients they serve - so that care is faster, fairer, and far less wasteful. This is not AI applied at the margins. It is a ground-up rebuild of the decision-making machinery behind American healthcare, at national scale.

This is an early, well-funded build. You will own agent systems end to end - from architecture through production - and your work ships into live clinical and operational settings within your first months, not into a lab.

As a Senior Agentic AI Engineer, you will design, build, and operationalize the LLM- and SLM-powered systems behind real healthcare decisioning - the reasoning, orchestration, retrieval, memory, and control layers that let intelligent agents operate reliably across the hardest decisions in the industry: clinical reasoning, prior authorization and claims integrity, care navigation, and the operational workflows that run across payers, providers, and life sciences. This is not a prompt-only role. We are looking for builders who think deeply about system behavior, grounding, and reliability where a wrong action has real consequences for patients and the clinicians who serve them.

You do not need a healthcare background. We pair every engineer with clinical and domain experts and teach you the domain - you bring the agentic engineering depth.

We hire on demonstrated depth, not years - the level you join at is determined through our interview process, based on the depth and judgment you demonstrate, not your years in a title.

Recruiting for this role ends on 8/31/2026.

Work you'll do

Agent architecture & orchestration

• Design and implement agentic systems capable of multi-step reasoning, planning, tool use, and workflow execution against complex, regulated operational processes.

• Build stateful workflows using frameworks such as LangGraph and LangChain - including branching, retries, self-correction, human-in-the-loop checkpoints, and reusable orchestration patterns.

• Engineer for long-horizon reliability - multi-step task completion, recovery from compounding errors, planning under uncertainty, and robust tool use when individual steps fail.

• Build the reasoning behind regulated decisions - policy- and criteria-grounded outputs, structured proposer/critic/judge-style review, and auditable rationales for high-stakes decisions across the industry, from clinical review and prior authorization to claims integrity and care management.

Retrieval, grounding & context engineering

• Develop end-to-end Retrieval-Augmented Generation (RAG) pipelines: ingestion, chunking, embeddings, vector and hybrid retrieval, reranking, contextual compression, and grounding strategies.

• Engineer memory and context management - conversational state, persistent memory, retrieval-aware context assembly, and token-efficient context selection.

• Apply modern context-delivery patterns (e.g., MCP-style tool/context interfaces) so agents access the right information at the right time.

Reliability, evaluation & safety

• Implement observability and tracing for prompts, tool calls, retrieval quality, agent traces, failures, drift, latency, and production behavior.

• Apply guardrails, safety controls, and failure-handling to reduce hallucinations and unsafe actions.

• Evaluate agents at the trajectory and task level - multi-step task success, failure-mode and regression analysis, and sandboxed test environments - alongside retrieval- and generation-quality metrics, automated checks, and human review.

• Engineer healthcare-grade safety - deployment eval gates, human-oversight and escalation models, auditability and traceability for regulated decisions, and PHI/HIPAA-aware data handling.

Integration & production craft

• Build integrations with internal and external tools, APIs, enterprise systems, databases, and model providers so agents operate safely within real business workflows.

• Deliver production-quality code with strong practices in testing, CI/CD, logging, versioning, and documentation; make architecture decisions that balance quality, safety, latency, cost, and model risk.

• Partner with our modeling and post-training engineers to improve model behavior for tool use, grounding, and long-horizon reasoning - through evaluation-driven feedback and, where it helps, fine-tuned or reasoning-optimized models.

• Translate ambiguous, high-complexity operational processes into robust system logic and reusable AI patterns; stay current with advances in agentic systems and translate research into practical engineering decisions.

The team

Deloitte brings together AI researchers, modeling and platform engineers, architects, clinical and domain specialists, and product leaders to build, deploy, and operate verticalized AI systems across software, data, models, and cloud infrastructure - engineered for one of the most complex operating environments in the world. The work spans the healthcare industry - payers, providers, and life sciences - and involves genuinely hard reasoning problems, nuanced operational workflows, and a high bar for reliability, with little tolerance for shallow or unreliable outputs. We pair frontier AI research with production-grade engineering, and we ship into real clinical and operational settings rather than leaving models in the lab.

Qualifications - Required Skills and Experience

• Bachelor's degree in Computer Science, Engineering, Data Science, Computational Linguistics, or a related field.

• Demonstrated depth building and shipping production agentic systems - this is your primary craft, not a recent exploration. We weigh shipped systems, research, model releases, and open source over years in a title; expect strong software/ML fundamentals plus substantial, recent hands-on agentic work.

• Strong, hands-on experience building production agent systems with modern orchestration - LangGraph/LangChain or equivalent, including custom orchestration.

• Experience designing and optimizing end-to-end RAG systems: indexing, retrieval, reranking, grounding, and evaluation.

• Strong understanding of memory and context management, including context windows, retrieval-driven context assembly, persistent memory, and high-signal context selection.

• Deep, practical understanding of LLM behavior - strengths, limitations, hallucination risks, reasoning constraints, and latency/cost trade-offs - and the evaluation methods used to measure them.

• Experience evaluating and debugging agent behavior - task-success and trajectory analysis, not just output quality.

• Strong Python engineering skills and modern software practices: testing, CI/CD, version control, and API integration; experience implementing observability, tracing, and debugging for LLM-based systems in production.

• Hands-on experience with at least one frontier model platform (e.g., Anthropic, Google, OpenAI) and/or open-weight/self-hosted models (e.g., Llama via vLLM), including production tool use and agent capabilities.

• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.

• Limited immigration sponsorship may be available.

Qualifications - Preferred Skills and Experience

• Experience with multi-agent systems and agent collaboration patterns.

• Familiarity with vector databases and retrieval infrastructure such as Pinecone, Weaviate, or Milvus.

• Exposure to model adaptation and fine-tuning techniques such as LoRA or QLoRA.

• Understanding of traditional NLP concepts: tokenization, semantic similarity, entity extraction, summarization, and transformer fundamentals.

• Experience operating in highly regulated, high-stakes, or operationally complex environments; healthcare exposure - clinical, payer, or life-sciences workflows, or standards such as FHIR - is a plus, not a requirement.

• Demonstrated habit of staying current with AI research, benchmarks, and emerging engineering patterns.

Wages and Salary

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700-$372,900.

This position is aligned with the Core Talent Model. To view the associated benefit package, please reference this document: https://resources.deloitte.com/:b:/r/sites/dnet-tod-us/Shared Documents/Benefits/USBenefitsJourneyC...

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers

Requisition code: 359927

Job ID 359927

About Deloitte

Deloitte is the largest professional services network in the world—providing audit, tax, consulting, enterprise risk, and financial advisory services.

Size: 10,000+ employees
Industry: Client Services

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