6 jobs for "IT Support Tech"

Position Summary

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

Lead the design, evaluation, selection, implementation, and support of server, application and network infrastructure monitoring. Architect infrastructure, application monitoring, and log analysis frameworks to provide deep operational visibility of production systems. Collaborate with IT Architecture to understand future system state. Work with application and system owners to clarify monitoring requirements and business needs. Collaborate and provide technical direction to the maintenance of infrastructure monitoring tools to ensure that the proper use of the monitoring system is understood. Manage evolving applications and business processes. Identify and document specific issues and problems by providing technical troubleshooting skills during triage activities. Provide insight into technical issues and lead to the development of strategies or plans to resolve these issues. Track vendor roadmaps and lead efforts to implement new features, enhancements, and upgrades. Identify methods of providing audience appropriate views of monitoring data. Provide clear and complete documentation of monitoring activities for all audiences. Provide continuous suggestions for improved alert configuration and operational processes in relation to monitoring. Serve as an escalation point and resource to system administrators for monitoring issues. Deliver the monitoring platform as a service (set-up, troubleshoot, maintain) to the various other infrastructure and application teams across the enterprise. Establish clear, well-defined monitoring standards across all service delivery teams in the enterprise. Establish guidelines around system alerting and alert routing to ensure efficient and timely response to infrastructure/system issues that impact production environments. Implement automation for monitoring implementation and an audit process to ensure that systems are being monitored as prescribed. Enforce best practices around data collection and storage of collected metrics to ensure the appropriate data required for real-time problem detection, rapid problem resolution, and effective post-mortem analysis. Maximize knowledge as industry leading expert on monitoring systems to understand and implement advanced monitoring scenarios, address monitoring gaps, and ensure that our corporate resources are monitored as effectively as possible. Create a culture and process of continuous refinement in the monitoring space by establishing an iterative cycle of feedback, implementation, and improvement between the monitoring teams and various service delivery teams.

Telecommuting permitted within commutable distance to the office.

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Qualifications

Employer will accept a Bachelor's degree in Computer Science, Electronics Engineering, or related field and 7 years of experience in the job offered or in an IT Infrastructure Monitoring Engineer-related occupation.

Position requires experience in the following:

1. Scripting experience with PowerShell, Java Script, and Python
2. Using Windows and Linux platforms and other native components like task scheduler, cronjob, and event logs
3. Utilizing Dynatrace or NetBrain to configure monitors and develop workflows and runbooks
4. Utilizing SolarWinds Orion to integrate multiple IT monitoring modules into a single interface
5. Utilizing ThousandEyes to provide clients with real-time visibility into network connectivity and application performance
6. Developing SQL/DQL queries to build reports and business logics
7. Utilizing Splunk ITSI to monitor and provide end-to-end visibility into the function of critical IT and business services
8. ServiceNow ITOM event management and service mapping

Limited immigration sponsorship may be available.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

Recruiting tips

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Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 368437

Job ID 368437

About Deloitte

Deloitte is the largest professional services network in the world—providing audit, tax, consulting, enterprise risk, and financial advisory services.

Size: 10,000+ employees
Industry: Client Services

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