Principal Associate, Design Operations
At Capital One - Plano
Posted on Nov 9
Graham’s Story
Fine-Tuning His Career
Graham grew up in Atlanta enthralled by music, and it was a passion that dictated where he went to college. Attending Georgia Tech meant he could still play in his band—and the group eventually signed a record deal. After a brief tour and break from the classroom, Graham went back to finish school—right around the time a friend suggested he apply to Capital One.
What Graham Does
Senior Business Analyst
Graham studies customer needs as much as the numbers behind them—meaning he collects lots of internal feedback during the day. His teammates have great insights and direct customer testimonies, and Graham also incorporates objective numbers to identify each pain point. Then, his reports help make sure future iterations properly address any given challenge.
“I had one corporate internship in college and didn’t enjoy it at all. But when I came here, it didn’t feel that way. People are driven and push to meet goals.”
“One thing I really appreciate is this company’s willingness to put you into other roles to stretch your skills and make you a more well-rounded employee.”
Meet Capital One Employees
Ralph H.
VP, U.S. Credit Card
Ralph is a vice president at Capital One, leading their U.S. credit card new-to-credit business. He is responsible for product development, marketing, customer acquisition, underwriting, and account management.
Carlos T.
Director, Data Science
Carlos leads the infrastructure, marketing, and monitoring team within Capital One’s branded card business. His team uses machine learning to develop and deploy models that support acquisition of new customers.
Girija R.
VP, Software Engineering
Girija is a vice president at Capital One leading extended servicing tech. She is responsible for customer fulfillment, case management, and card risk technology platforms and services.
Jeffrey C.
Tech Events Program Manager
Jeffrey is a manager on the corporate communications team supporting the technology organization at Capital One. His work includes event production strategy and execution, integrated storytelling and marketing, executive communications, employee engagement, and project management.
Harolyn P.
Business Director
Harolyn leads a team in Capital One’s upmarket card business. This team is focused on providing customers with offers and credit line increases.
Cindy D.
Director, Agile Portfolio Lead
Cindy leads the agile delivery of complex enterprise technical solutions at Capital One. Through structure, strategic partnership, and planning, she manages the implementation of key business initiatives.
Jyotisana
Senior Manager, Software Engineering
Jyotisana manages five teams who simultaneously work on internal and external technology projects in areas from communication to customer service.
Abhishek
Senior Manager, Data Science
Abhishek and his team work horizontally to support other business teams by building tools they can leverage to make more efficient use of their time.
Erika G.
Digital Product Manager
Erika works with project teams to answer questions about a product build while researching, prototyping, and testing the new designs at every stage of development.
Zoe
Director, Data Science
Zoe leads a team of data scientists and engineers who collaborate with product designers to develop dynamic data pipelines and machine learning algorithms for customer-facing platform functions.
Belachew
Software Engineer
Belachew sits on Capital One’s Digital Guidance & Advice Team at the Seattle office. He and his team work in sprints to provide smoothly operating tech to internal and external users.
Maria
Senior Manager, Product Management
Maria collaborates with cross-functional tech and research partners to determine customer needs, then sits down with project managers to plan out the best way to achieve each goal.
Sophie
Senior Associate, Product Management Digital Lab
Sophie oversees small groups of designers and developers, providing the context, tools, and empowerment they require for complete project success.
Bayan
Senior Software Engineer, Digital Lab Tech
Bayan works with Capital One security partners to understand threats and create solutions that accurately detect cyber-attacks on the company and its customers.
Ethan
Master Software Engineer, Digital Lab Tech
Ethan manages a team of software developers who engineer the infrastructure products Capital One provides to online and mobile users.
Al
Technology Recruiting Manager
Al leads a team of recruiters that support technology growth across the company. He focuses on bringing in top technology talent that can impact an industry ripe for change.
Mazen
Director, Digital Product Marketing
Mazen is transforming the financial industry, one groundbreaking product at a time. By applying imaginative marketing techniques, Mazen shines the spotlight on Capital One’s most impactful financial technologies.
Ryan
Head Of Design
Ryan and his team of designers and developers work at The Shop, a combined technology workshop and retail hub, to create meaningful financial products and services.
Erika D.
Information Security Officer
Erika monitors and upholds Capital One’s strong security requirements across technical operations—and teaches employees risk management methods to protect its financial products and projects.
Natalia
Team Lead
Natalia mentors and manages Capital One’s Engineer Teams, from digital projects to career development, helping its people make their mark on Chicago’s thriving tech culture.
Emma
Product Manager
On Capital One’s exploratory Research and Development Group, Emma takes consumer-driven products from white space to market with innovative and interactive user-testing lab experiments.
Carolyn
Master Data Engineer
Carolyn designs the sophisticated software that enables consumers to submit and secure home loans and assists partners with recording and maintaining the day-to-day financial operations.
Ben
Sr. Manager, Data Engineering
Ben builds and refines Capital One’s Athena software to deliver a highly scalable and flexible data analytics platform that delivers excellent financial value to customers.
Emma S.
Data Scientist
Emma collaborates internally to gather insights, crunch data, and create models that predict and inform Capital One’s next steps in the credit card fraud realm.
Efrat
Product Manager
Efrat is focused on creating a customer-first user experience on Capital One’s website. She protects and educates the customer while also incorporating feedback and content from the entire enterprise.
Manasi
Software Engineer
Manasi helps build innovative banking solutions that give Capital One customers the opportunity to use voice and multi-modal assistance when handling regular banking transactions.
Jhe
Senior Data Scientist
Jhe aims to improve customer satisfaction by infusing machine learning techniques into service offerings. She also uses data to make Capital One agents more efficient at their jobs.
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