Working with Customer Happiness Team at Bombas

Happiness Guaranteed

Bombas is about more than just providing customer service—it’s about honoring a “100% Happiness Guarantee.” Members of the Customer Happiness Team (CHT) have an innovative approach to caring for customers and supporting them through every step of the purchasing process and beyond. They answer questions, help with returns or exchanges, and listen to feedback to inform better company strategy. Their joint mission of making a difference in consumers’ lives leads to a rewarding, team-oriented environment.

Acts of Wonder

A unique project of the CHT is its “Surprise and Delight” moments. In an effort to bring people closer to the Bombas brand, they look for opportunities to provide specially tailored moments to brighten someone’s day. Examples include coordinating a call between their CEO and a customer’s brother who was interested in startups and helping make personalized sock puppets for another customer’s daughter.

“One of the things I love about working at Bombas is the commitment to creating an inclusive environment. I feel seen, heard, and empowered to be my most authentic self. That mindset translates into my work, allowing me to perform my best and inspiring me to create the same environment for my team and our customers.”
- Adrian Robins, Director of Customer Happiness

“Being a part of The Hive’s Customer Happiness Team is a unique experience. I look forward to coming into work every day to help my team find solutions for every customer concern, no matter how big or small. Knowing that we’re making a difference, whether through donations or volunteer work, is just the icing on top.”
- Kairi Coe, Customer Happiness Associate