Service Desk Analyst - L3

City: Mumbai

State/Province: Maharashtra

Posting Start Date: 12/11/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role:

Detailed JD•

Prepare Quality dashboards to be presented to customer. Interact with Senior Stakeholders.•

Ensure ITIL operational process compliance for the program to deliver the servicesOwn and manage continuous improvement program/themes (Pragati, Leans, SIPs, Process training).

Showcase process improvements and present quality parameters to customer on an on-going basis..

Conduct regular Ticket reviews and publish reports with customer and Wipro..

Ensure Quality KPI compliance, facilitate in conducting RCA for SLA misses and action planning.

Required

candidate with expertise in Quality practices such as 7 QC Tools, Lean Six Sigma, and Quality Assurance, in addition to experience working in a Service Desk environment, particularly within the IT domain.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.