Major Incident Manager

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 11/29/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Looking for candidates having 5 to 8 years of experience in MIM and only for Bengaluru/Hyderabad locations.

• The MIM is responsible for the rapid recognition and accurate assessment of incidents that meet the criteria for escalation to "major" status.
• The MIM serves as the central communication hub, promptly notifying all relevant internal and external stakeholders (executive leaders, technical teams, third-party vendors, customers) about the incident status, impact, and ongoing actions. Regular, transparent, and concise updates are provided throughout the incident lifecycle.
• The MIM assembles and leads cross-functional response teams, which may include IT support, network engineers, application specialists, cybersecurity experts, and vendor representatives.
• The MIM facilitates the creation of a structured action plan, prioritizing tasks and ensuring that agreed-upon steps are executed quickly and efficiently to mitigate business impact.
• Throughout the incident, the MIM monitors the progress of troubleshooting and resolution efforts, identifies bottlenecks, reallocates resources as needed, and adapts plans in real time.
• If initial response efforts are insufficient or if the incident escalates in severity, the MIM ensures swift escalation to senior leadership, specialist teams, or external partners, adhering to predefined escalation paths.
• The MIM meticulously documents the timeline of events, actions taken, team communications, technical findings, and outcomes.
• After resolution, they compile comprehensive incident reports for audit, compliance, and continuous improvement purposes.
• For post-incident review and root cause analysis, the MIM coordinates post-mortem meetings with stakeholders to analyze the incident, identify underlying causes, and develop recommendations for preventing recurrence. They drive the creation and assignment of corrective actions.
• Beyond reactive management, the MIM contributes to overall incident management process optimization, policy reviews, and training initiatives to enhance organizational resilience.
• They must possess keen problem-solving skills for rapid assessment of complex scenarios and prioritization of response efforts.
• Exceptional written and verbal communication skills are required, including the ability to tailor messages to diverse audiences and always ensure clarity.
• A solid understanding of IT infrastructure, applications, networks, and cybersecurity concepts is necessary to facilitate meaningful dialogue with technical specialists.

KEY SKILLS AND COMPETENCIES
• Excellent people management and operational skills
• Ability to interact with all levels of the Customer and IT provider organization
• Good presentational skills
• Effective communication skills
• Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues
• ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification
• 5-8 years of experience in IT Service Management

Mandatory Skills: ITIL Problem Mgmt .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Bangalore, India

Job ID: Wipro-113078

Employment Type: OTHER

Posted: 2025-12-14T18:39:53