End User Support Specialist
Req Id: 107047
City: Kutno
State/Province: lodzkie
Posting Start Date: 11/3/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Location and Work Mode:
Standard working hours
Work conducted on-site at the Kutno client office
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Responsibilities:
- Provide hands-on support for laptops, desktops, printers, and A/V equipment
- Troubleshoot OS (Windows, macOS, Linux) and standard apps (O365, Teams, Skype)
- Support basic networking (TCP/IP, DNS, VPN) and mobile device management
- Handle incidents and service requests using tools like ServiceNow or Remedy
- Collaborate with users across all levels and contribute to knowledge base articles
Requirements:
- 5 years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security
- Knowledge of SCCM, VDI, VOIP, and smart hands support
- Bachelor's degree in IT or Electronic
- Preferred knowledge working with manufacturing plants
- Familiarity with ticketing systems like ServiceNow or Remedy
What we offer:
- Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. - via MyBenefit cafeteria)
- Premium medical services for employees and family members (Luxmed)
- Life & Disability Insurance for employees and family members (Generali)
- Profitable Voluntary Pension Fund
- Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
- Integration and cultural events for employees
- Reward and recognition programs for high performers
- Employee Referral bonuses
- Relocation assistance: accommodation, travel, and other covered expenses
- Friendly and inclusive company culture
Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.
Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.
Mandatory Skills: Desktop Support .
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion