Administrator L2

City: Dublin

State/Province: Dublin

Posting Start Date: 12/15/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

About the Role:

• Offer an outstanding IT experience by providing efficient and productive support both in office and to employees working remotely
• Troubleshooting and resolving hardware/software issues, escalating when necessary
• Responsible for providing hands­-on support and troubleshooting technical issues across a variety of different third-party applications and day-to-day IT operations.
• Manage the planning and execution of the IT onboarding and offboarding processes.
• Managing, setting up and installing IT assets, including migration and decommissioning of older assets where appropriate.
• Supporting Audio/Video and Video Conference systems in our Dublin office
• Staying in communication with users and the team, from intake to resolution
• Maintaining IT documentation, including troubleshooting guides, processes and procedures, and knowledge base articles
• Support technical compliance processes & audits as needed
• Collaborate with Security and Information Security team to ensure best practice cyber security is followed IT Helpdesk (laptops, desktop apps, IT SaaS apps)

Skills & Experience

• Experience in IT support or helpdesk roles (Preferred)

• Strong troubleshooting skills

• Experience supporting Mac and Windows environments

• Experience with SaaS systems, integrations, user management, and SSO

• Exposure to information security systems and best practices

• Solid understanding of TCP/IP networking (routing, firewalls, VPNs etc.)

• Knowledge of hosted productivity and communications applications, for example, Google Workspace, Jira, Confluence

Mandatory Skills: Desktop Support .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Dublin, Ireland

Job ID: Wipro-119508

Employment Type: OTHER

Posted: 2025-12-15T18:41:23