Lead Control Management Officer

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About this role:

Wells Fargo is seeking a Lead Control Management Officer in the Global Operations Control Organization as part of the Commercial Banking Operations team.

In this role, you will:

• Own and independently manage 2-3 complex Risk Assessable Units (RAUs), also knows as RCSAs, holding the pen in drafting
• Responsible for risk identification, risk measures, control identification/design and ratings applicable to the assigned RAUs in partnership with the RAU Owner within the business
• Manage all risk management activities association to the RAU (i.e.issues, OREs, process change, etc.) to ensure control requirements are met and adhered too by the business owner
• Become the risk and control subject matter expertise on the service models assigned and underlying L4 processes
• Provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
• Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies
• Integrate yourself in all necessary business routines to ensure your knowledge of the processes is sufficient
• Monitor assigned portfolio of control activities and escalate when necessary

• Develop and test preventive and detective controls, including documented procedures, evidence standards, and sampling plans.
• Ensure controls meet compliance and operational risk requirements.

• Build and maintain dashboards for KRIs/KPIs (e.g., suspense aging, balancing breaks, refund cycle time, billing accuracy, investigation aging).
• Analyze trends and provide actionable insights to drive corrective measures.

• Apply strong knowledge of AML and escheatment regulations, including FINTRAC/CRA requirements and payment rules.
• Translate regulatory policies into effective operational controls.

• Manage multiple remediation programs and testing cycles under tight deadlines.
• Demonstrate strong prioritization skills and resilience in a fast-paced environment.

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years with front-line risk/control management or operations risk demonstrated through one or combination of the following: Commercial Banking, Treasury Services, Payments, or Cash Management.
• 3+ years experience demonstrated through one or a combination of the following: money movement operations (ACH/Wires/Lockbox/ePay), cash application/reconciliations, suspense, escheatment/AML, and billing/analysis controls.

• Direct experience supporting branch operations in Canada/US MCCY or other international branches, including FINTRAC/CRA and local regulatory requirements.
• Direct exposure to Nostro/GL reconciliation, affiliate funding/sweeps (OBLM), and investigations governance.
• Process/quality certifications (e.g., Lean Six Sigma, CRCM, CAMS or equivalent AML credential).
• Direct experience with RCSA, control testing, operational risk metrics, incident management/CAPs, and audit/exam readiness.
• Strong stakeholder management across operations, technology, compliance, and audit; ability to lead without direct authority.
• Direct experience with Issue Management Life Cycle and issue remediation
• Exceptional verbal, written, and interpersonal communication skills

• Position offers a hybrid work schedule in which you are required to work in office 3 days per week at a minimum in one of the locations listed below
• Relocation assistance is not available for this position
• Visa sponsorship is not available for this position

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement