Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:
The Consultant Specialist, Client Success Manager is a client-facing individual contributor role, acting as a subject-matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech ecosystems.

This role supports complex payments environments, enabling new capabilities, driving product adoption, and optimizing client performance across multi-party sponsorship models. The Sr. Consultant brings strong technical and operational expertise and works closely with cross-functional Visa teams to ensure executional excellence and measurable client outcomes.

The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa's strategic priorities. In addition, the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment.

This position is based in Toronto and reports to the NA Sponsor Banks Segment Director.

Key Responsibilities:

• Lead implementation and adoption of Visa products, coordinating Client and Visa teams to accelerate time to value.
• Understand client goals and success metrics and proactively monitor product adoption, performance, and overall client health.
• Build trusted client relationships and execute Client Success Plans in alignment with the Account Team.
• Orchestrate cross-functional Visa teams to resolve complex issues, optimize client performance, and support major escalations when needed.
• Drive client readiness and engagement through operational reviews, education, training, self-service tools, and communication of key Visa changes.
• Identify opportunities to improve client outcomes by leveraging Visa solutions, industry knowledge, and insights into client pain points.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 0 years of work experience with a PhD.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
• Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
• Experience in communicating complex technical terms and/or processes in business language tailored to client.
• Experience in building client relationships and creating trust-based relations.
• Experience in success planning and building measurable action plans to help clients achieve their business goals.
• Experience in client engagement and communicating clearly and effectively with clients.
• Experience in prioritizing and multi-tasking under deadlines.
• Experience in monitoring client health and liaising with specialist teams as needed.
• Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications:

• 6 or more years of work experience with a bachelor's degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
• Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
• Experience in proactiveness by thinking ahead and taking action.
• Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
• Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.