Client Consulting Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management, customer engagement, portfolio optimization and digital strategy.

What a Manager, Visa Consulting and Analytics does at Visa:

This role in Japan will be responsible for delivering consulting engagements for our financial institution clients in Japan, enabling growth and improved profitability across their payments business.

A Consulting Manager is responsible for significant components of client engagements, and in some cases end to end delivery. Typically, this will involve interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below:

Responsibilities

• Support the preparation of client project proposals, providing input to objectives, scope, deliverables, approach, dependencies, roles and responsibilities
• Develop a fact base by undertaking client interviews and analyzing client documentation or processes
• Analyze Visa and client data to benchmark client performance vs. industry averages to identify performance gaps and improvement opportunities
• Collaborate with data science team to leverage advanced data analytics capabilities
• Collaborate with the market support center team, broader global team, or other functional teams to obtain specific subject matter expertise as needed
• Identify solutions and recommendations that address client objectives and result in performance improvement, leveraging relevant VCA methodologies, frameworks, and global best practices
• Contribute to engagements across a broad range of acquiring/merchant topics including merchant portfolio growth, merchant acquisition and engagement, value proposition development, digital journeys, and risk management
• Proactively drive project workstreams, structure ambiguous problems, and move engagements forward with strong ownership and limited oversight
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
• Support implementation of VCA recommendations or client initiatives, using project management and problem-solving frameworks
• Manage significant workstreams independently and, in some cases, support end-to-end project delivery to ensure high-quality outputs and client impact

Why this is important to Visa

VCA's services allow our clients to boost their business performance by leveraging Visa's expansive market insights and data. This in turn drives Visa's business, creating a win-win relationship where both client and Visa's incentives are aligned to grow the business. This dynamic combined with the long-term relationship we have with clients enables a deeper level of engagement and impact compared to traditional consulting firms. VCA projects also help drive Visa Japan's strategic initiatives and accelerate Japan's transformation to a cashless society.

Qualifications

What you will need:

Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance across their acquiring business.

Specific skills and experience you will bring are:

• Fluent Japanese and business level English proficiency
• Proven ability to develop and execute a strategy. 6 to 8 years or more of experience in strategy / management consulting or corporate strategy
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Strong ownership and drive, with the ability to proactively lead workstreams and push projects forward with limited direction
• Passion for Visa and client business, technology innovation, with high energy and intelligence
• Experience in building and maintaining strong client relationships
• Ability to collaborate with partners both internally (matrix, global organization) and externally (clients and agencies)
• Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Excellent detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
• Excellent presentation skills, including strong oral and written capabilities
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data

What will also help:

• Experience in payments, the retail banking industry, or technology
• Experience in acquiring, merchant business, payment gateways, or acceptance solutions
• Experience in strategy consulting, corporate strategy, product / portfolio management, or business transformation
• Experience in customer lifecycle management, customer engagement, or digital customer experience initiatives
• An understanding of statistical analysis, modelling, scoring schemes, etc.

Projects you will be a part of:

Client engagements, generally delivered together with our data science team, are typically 2-4 months in duration, run in parallel, and fall into six broad practice areas.

Merchant acquisition strategy, such as competitive landscape analysis, Customer Value Proposition revamp, new business launch support, or crypto / digital currency strategy Merchant portfolio optimization projects, such as segmentation, acquisition strategy, predictive analytics to drive customer engagement / retention, or bespoke engagements combining client's and Visa's data sets Digital projects, such as UI/UX optimization, merchant onboarding Risk projects, such as underwriting strategy, credit risk portfolio management, or fraud management Seller-side projects delivered to acquirers, such as acquirer processing strategy, merchant share of wallet analysis, persona analysis, or loyalty analysis

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.