Manager Digital Product

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Product Ownership of migration
  • Lead product requirements for migrating Lines of Business (LOB) to a new internal messaging platform, defining clear success metrics and OKRs
  • Develop and manage the product roadmap in Aha!, driving execution through technology and cross-functional teams
  • Champion the voice of the customer and advocate teams, ensuring feedback directly informs product decisions
• Delivery and Development
  • Collaborate with engineering and UX/design teams to estimate, implement, and deliver features, including building and validating prototypes
  • Oversee design execution and ensure alignment with user experience standards
  • Write user stories with detailed acceptance criteria on AHA. Monitor development progress on Rally
  • Work with engineering and UX teams to build, test, and refine prototypes
• Go-to-Market and Growth
  • Partner with sales, training, UAT and GTM teams to drive user growth and execute GTM plans effectively
  • Ensure UAT and GTM strategies meet key objectives and deliver successful outcomes
• Continuous Improvement
  • Conduct ongoing research internally and analysis to identify opportunities for product enhancement
  • Maintain and groom a backlog of features and technical improvements, ensuring prioritization aligns with business goals
  • Gather feedback from clients, designers, and engineers to refine product specifications and iterate quickly
• Strategic Recommendations and Reporting

• Present actionable insights and pilot outcomes to leadership
• Maintain backlog of features and enhancements; iterate based on research and usability testing.

• Bachelor's degree or equivalent experience
• 4+ years of direct customer and stakeholder engagement
• Solid background in consumer-facing software, UX principles, and Agile methodologies
• Experience using tools like Aha!, Jira, Rally for roadmap and backlog management
• Familiarity with data platforms, APIs, enterprise software, and messaging technologies (SMS/chat)
• Proven ability to write clear user stories and acceptance criteria, and partner with engineering/design teams to deliver
• Willingness to overlap 4-5 hours with US time zone

• Analytical and Strategic Thinking: Ability to define success metrics, OKRs, and make data-driven decisions
• Customer-Centric Mindset: Always view through the lens of the consumer; proactively gather and act on feedback
• Collaboration and Leadership: Navigate complex matrix organizations, lead cross-functional teams, and drive outcomes
• Communication: Solid written and verbal skills; comfortable presenting to executives and engaging in diverse forums

• Solid product instincts and execution capabilities
• Ability to dig deep into challenges and uncover root causes

• 4+ years in digital product management, experience with operations/advocate facing product management
• Industry Knowledge
  • Deep understanding of U.S. healthcare and at least one Line of Business (M&R, C&S, IFP, E&I)