Sr Services Project Manager

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

The Project Manager is responsible for the day-to-day delivery of the UKG product suite. The Project Manager is expected to manage all stages of the implementation life cycle, as well as all project resources.
Key Responsibilities:
Act as Primary customer liaison for all implementation related tasks.
Demonstrated expertise in all facets of Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting.
Act as a 'People Developer' or 'mentor' to internal colleagues. Assist in continued development in best practices and employee development.
Set performance goals for project team or work unit.
Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
Collect inputs and prepare weekly and monthly status reports as required.
Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews.
Lead Executive level meetings and escalations.
Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work.
Assess the potential impact on own and others' work, and develop and execute the best work solution.
Manage escalated situations as proactively as possible, involving management as needed.
Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
Develop strong customer relationships as 'trusted advisor' at project management, payroll manager, and senior management levels.
Strong attention to detail as well as ability to function strategically within account; proactively look at 'big picture' for project/customer short and long term goals; identify and drive additional revenue opportunities within account.
Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise level deployments).

Qualifications:
Good project management work experience having managed packaged application across the entire implementation lifecycle in either ERP, CRM, HRMS for the India market.
Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required.
Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team).