Senior Operations & Strategy Manager, Driver Growth LatAm

About the Role

Our Latam Driver Operations team, works in close collaboration with in-market regional teams, is responsible for setting the vision, strategy, and execution for all driver-facing operations across Latin America. We are seeking a sharp, results-oriented, and highly motivated individual to join our team, with a blend of project management, analytical ability and agile problem-solving skills to operationalise processes in a fast-paced environment.

In this role, you'll lead the strategy and deliver targets for Driver Growth across Latam Markets, collaborating closely with key regional and cross-functional stakeholders in Central Operations, Global Product, Community Operations, and Marketing.

What the Candidate Will Do

1. Strategic Ownership: You will lead Driver Acquisition and retention efforts in Latam, proactively identify business needs and issues and prioritize among projects to define the best path to meet strategic objectives and complete it
2. Ownership of OKRs and key metrics: provide strategic guidance and help prioritise across Driver growth initiatives to ensure consistent delivery of our OKRs
3. Business Sense: Translate insights from operational and financial metrics into strategy and action plans. Develop and apply understanding of the levers that move our business
4. Problem Solving: Identify the root cause of risks and opportunities, propose multiple, practical solutions, and weigh tradeoffs to recommend best approach. In this role you will play a key role in ensuring that we can balance execution with strategic guidance and delegation to deliver across different types of supply with their specific nuances and challenges
5. Process Optimization: You will implement, optimize, and scale core analyses and processes across LATAM and beyond, regularly reviewing performance and ensuring that we have strategic oversight of the LATAM market as a whole and can effectively support local teams with more tailored to the market approaches
6. Product Improvement: You will develop strong relationships with product stakeholders, proactively propose features or improvements that could improve the overall earners experience in LATAM, measuring their impact and prioritizing them, in order to advocate for tdae new launches and effectively identify region-specific business needs and requirements
7. Stakeholder Management: Lead cross-functional initiatives by building close relationships with global and local partners across operations, marketing, customer support, product, policy, and legal

1. Education: We encourage people from all backgrounds to apply
2. Years of Experience/Industries: 5+ years of professional and demonstrated experience
3. Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture
4. Analytics. Experience dealing with complex data sets using excel/google sheets (SQL a plus but not required), deriving and validating insights and synthesising recommendations

1. Communication: English proficiency.
2. Data Analytics: Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner
3. Teamwork: Demonstrate optimism, respect others, and work well in a team
4. Executional Excellence: Ability to optimally manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast-paced and ambiguous environment, while maintaining high-quality work standards
5. Planning & Organization: Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables, interdependencies, and resource allocation