Marketplace Product & Projects Operations Manager

About the Role

We're looking for a highly analytical, proactive, and execution-focused problem solver to join the Marketplace Product Champions team. In this role, you'll support two critical areas of the Delivery marketplace. You'll help coordinate product rollouts, lead deep-dive analyses, and ensure product levers deliver measurable impact across LatAm.

As a key connector between LatAm Operations and Global Product, you'll elevate regional needs and help influence product roadmaps for long-term impact. You'll collaborate closely with cross-functional partners to ensure new features launch smoothly, marketplace performance is well understood, and communication remains clear and consistent across local and global teams.

What You'll Do

• Lead product rollouts: Coordinate scoping, testing, launch support, and impact evaluation for marketplace features.
• Own marketplace performance and reliability: Monitor key KPIs related to supply health, reliability, and timeliness.
• Drive operational impact: Translate operational challenges into structured product requests, supported by data, analysis, and clear business cases.
• Support regional product planning: Provide data-driven recommendations to Product, Operations, and regional partners to support prioritization and alignment.
• Communicate and align stakeholders: Share product updates, timelines, and insights with cross-functional teams in a clear and engaging way.
• Lead analytical deep dives: Identify root causes of marketplace issues and present compelling, data-backed insights to drive alignment and decisions.
• Manage feedback and issues: Gather partner feedback, monitor product issues, triage bug escalations, and support best-practice sharing across the region.

• A minimum of 3 years of experience in Operations, Product Strategy, Project Management, or related roles; experience in tech, marketplaces, logistics, product, or consulting is a plus.
• Proficiency in written and spoken English, with comfort communicating with senior stakeholders.
• Strong analytical skills, including proficiency in SQL and Excel, with the ability to analyze trends, generate insights, and build clear business cases.
• Strong execution skills, with attention to detail and a focus on delivering high-quality outcomes.
• Solid planning and organizational abilities, with experience managing multiple workstreams and priorities simultaneously.
• Proven cross-functional collaboration skills, with the ability to influence, align, and build strong relationships across teams.
• Clear and adaptable communication skills, tailored to different audiences.
• Strong problem-solving skills, including the ability to work through ambiguity, evaluate tradeoffs, and measure impact independently.
• Business acumen and understanding of marketplace dynamics to help prioritize high-impact opportunities.
• Resilience and adaptability, with a proactive mindset when navigating change or challenges.

• Experience in logistics, supply-demand modeling, pricing levers, or dispatch systems.
• Prior exposure to Product Champion, Product Operations, or similar product-enablement roles.