Head of Rider Operations, Mobility, Southern Europe

At Uber, you will shape how millions of people move across Southern Europe, using data, creativity, and partnerships to make everyday mobility smarter and more delightful. As a senior rider-focused leader, you will own strategies that grow and engage riders while steering the future of Uber Mobility in the region.

About the job

• Lead the commercial and operational success of rider (consumer) growth for Uber Mobility in Southern Europe, owning acquisition, engagement, retention, and reactivation strategies.
• Design data-driven consumer strategies using insights from rider behavior and internal analytics, then execute them rapidly with your team to boost usage frequency.
• Continuously improve the rider experience by tracking key lifecycle and satisfaction metrics, running experiments, and scaling successful solutions via operations or product changes.
• Build and manage high-impact partnerships with large companies and transport infrastructure players, shaping structures that unlock new use cases and growth.
• Collaborate with cross-functional teams (Ops, BD, Marketing, Policy, Legal, Product, Safety) across local, EMEA, and global levels to align on bold mobility plans.
• Serve on the Southern Europe Leadership Team, leading and developing a diverse team and contributing to regional strategy, governance, and senior stakeholder reporting.

About you

• At least 6 years of professional experience, including 2+ years managing a team in highly analytical, strategic, or operational environments.
• Degree in a quantitative or analytical field (e.g. Economics, Engineering, Statistics, Physics) or equivalent hands-on experience in data-driven roles. MBA degree or equivalent work experience is a plus
• Fluency in English, with strong executive communication skills; fluency in Italian and/or Greek and knowledge of those mobility markets are strong pluses.
• Proven problem-solving and analytical skills, with a track record of using data to drive decisions, experimentation, and measurable business impact.
• Experience in strategy consulting, advisory, or product/project management in multinational or digital-platform environments, ideally in two-sided marketplaces.
• Comfortable operating in large, matrixed organizations, with strong stakeholder management, planning skills, and motivation to improve mobility for riders and drivers in Southern Europe.
• This role can be based out of Milan or Athens. We have a hybrid policy with Tuesday from Thursday in the office.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Milan, Italy

Job ID: Uber-151624

Employment Type: FULL_TIME

Posted: 2025-12-18T00:34:23