Fulfillment Operations Manager

About the Role

At Uber, we reimagine the way the world moves for the better. There are a lot of operations and technologies that enable this mission, and Uber's Global Scaled Solutions (GSS) org leads several of those capabilities, such as data collection, data annotation for AI/ML innovation, localization/internationalization, testing, map editing, digitization programs, and more. We have built industry-leading tech and ops muscle for the same and are now externalizing these offerings with Uber AI solutions.

The tech+ops solution coupled with Uber's strength of building a platform for flexible work will enable enterprises world-wide to accelerate their data, AI, and product journeys. While we do this, we look forward to creating flexible earnings opportunities through online tasks for millions of people across the world. Together, our tech, operations expertise and platform for knowledge work are uniquely positioned to be the best-in-class human-in-the-loop solution for the industry.

We are looking for an Fulfillment Operations Manager, to ensure success of the freelance experts supply and manage processes across several geographies to meet program requirements and deepen freelancer engagements. This role will need to ensure both vendor-sourced and individual freelance experts' utilization, work with x-fn stakeholders to unlock different skillset and task types for freelance experts, optimize onboarding & freelance experts lifecycle, partnering with Program Management teams and Product teams to build, operationalize, and improve efficiency of the marketplace.

This role will work closely with both local and regional teams across regions and support the strategy and execution of how Uber AI Solutions attracts, acquires, and develops skilled gig workers at scale through technology, automation, and process optimization.

What you'll do:

1. Build fulfillment strategy for programs to ensure speed, quality and cost standards are met.
2. Shape and manage the programs: track progress, resolve dependencies, evaluate risks, and communicate status to management and project partners
3. Manage freelance experts lifecycles to improve retention and develop new skills for higher utilization and engagement
4. Manage vendor relationships to ensure velocity and quality requirements are delivered
5. Build & improve processes, operational efficiencies, and identify automation opportunities

1. 4+ years of experience in running program operations and building gig marketplace.
2. Strong strategic and analytical bend of mind, skills in analyzing market trends, freelancer performance, and supply chain metrics to optimize supply operations, using tools like Excel, SQL, or similar for data-driven insights
3. Proven ability to lead and execute initiatives, with experience in coordinating cross-functional teams, setting timelines, and ensuring smooth implementations in dynamic environments.
4. Ability to work efficiently and influence others without exerting direct authority
5. Ability to take initiative in a constantly-changing work environment

1. Prior experience is sourcing and building a supply base specializing in language translation, localization, and AI model training
2. Understanding of AI models and prompt testing