Customer Success Manager, Uber Direct (Sweden)

About the role and team

Uber Direct is our white-label delivery service that enables merchants in Sweden to offer fast, same-day delivery from their own websites, apps, or stores - with no need for customers to use the Uber app. You will own the long-term commercial health of these partnerships, ensuring they scale effectively on our platform. Your work bridges the gap between digital strategy and physical logistics at a massive scale.

Success here requires the grit to solve messy problems and the influence to align stakeholders with competing priorities. You must stay steady under pressure, using data to navigate ambiguity and drive results for your partners. You will build deep expertise in the local delivery ecosystem and help define the standard for how the Swedish market experiences on-demand logistics.

What you'll do

• Lead long-term strategic relationships with key Swedish merchants, acting as the primary owner for their growth and success on the Uber Direct platform.
• Navigate complex operational challenges by analyzing performance metrics and delivering high-impact recommendations that improve delivery reliability and user experience.
• Drive cross-functional collaboration with product and operations teams to unblock partner issues and influence the product roadmap based on local market insights.
• Scale account impact by conducting deep-dive business reviews and identifying expansion opportunities that align partner goals with Uber's marketplace dynamics.
• Manage the end-to-end merchant health cycle, from proactive performance monitoring to resolving high-stakes escalations with urgency and clear communication.

Basic qualifications

• 3+ years of experience in customer success, account management, or strategic consulting within a high-growth environment.
• Bachelor's degree in Business, Economics, or a related field.
• Fluency in Swedish and English (written and verbal).
• 3+ years of experience using data analysis tools (Excel) to drive decision-making and present findings to stakeholders.

Preferred qualifications

• Expertise in a marketplace business
• Proficiency in SQL for independent data extraction and deeper analytical insights.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Stockholm, Sweden

Job ID: Uber-149921

Employment Type: OTHER

Posted: 2025-12-19T00:30:05