Business Operations Manager, Auto

About the Role

As a Marketplace Manager, you will be responsible for growing key markets in Uber's 3-wheeler portfolio while improving rider and driver experience. This is a unique opportunity to build one of the fastest-growing product categories in India South Asia - Uber Auto, while creating direct P&L impact via sustainable growth.

You will lead multiple interesting projects to improve Auto's penetration, spanning across India and South Asia. These will include shaping Product-led growth, building a deep understanding of consumers, balancing pricing/incentives to grow business, and expanding across tier-2/3 cities while working alongside a very capable cross-functional team.

This role will be pivotal to achieving the above goals by helping drive strategic decisions through a data-driven approach, creative thinking, hustle, analytics, and a consumer-first operational mindset.

What the Candidate Will Do

1. Lead marketplace for multiple cities, drive growth, improve rider and driver experience for Auto. Critically analyze existing data and develop frameworks to continuously improve existing processes on pricing, incentive, and marketplace management.
2. Forecast growth trajectory of the category and plan demand/supply requirements to exceed both topline and bottomline targets.
3. Be the voice of riders and drivers to identify product/process gaps and coordinate with the right teams to fix platform experience.
4. Partner with cross-functional teams (Regions, New Supply, Driver Operations, Finance) to drive Auto's category agenda and measure the impact of new/existing product launches & processes.
5. Partner with global product teams to a) Launch and scale new product features, b) Identify and deploy best practices c) Improve the VC profile of the category.

1. 3+ years of work experience in deep analytics/consulting/startups. Keen interest in the marketplace and growth-related analytics.
2. Exceptional analytical, problem-solving, Excel, and data management skills. SQL experience is a must.
3. Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment.
4. Strong communication and organization skills, with the ability to synthesize a lot of information quickly, highlight key takeaways, and disseminate actionable insights.
5. A desire to learn and constantly improve; you're expected to take initiative and experiment with new processes or improve existing ones.