Account Partner, GR SMB (Annual Plan)

About the Role

En tant que Spécialiste du succès client chez Uber, vous jouerez un rôle clé dans la gestion et le développement des relations avec nos partenaires du secteur de la livraison d'épicerie, alcool et vente au détail. Vous serez responsable de stimuler la croissance et les revenus mettant en œuvre des initiatives stratégiques, en effectuant des recherches de marché, en analysant des données et en favorisant des solutions innovantes. Le candidat idéal aura une expérience en conseil ou en gestion de comptes, possédera de solides compétences analytiques et fera preuve de créativité pour relever les défis complexes du secteur.

As a Client Success Specialist at Uber Eats, you will play a pivotal role in managing and nurturing relationships with our restaurant partners. You will be responsible for driving growth and revenue by implementing strategic initiatives, conducting market research, analyzing data, and fostering innovative solutions. The ideal candidate will have a background in consulting or account management, possess strong analytical skills, and exhibit creative thinking to address complex challenges in the food delivery industry.

1. Account Management: Build and maintain strong relationships with restaurant partners, serving as their primary point of contact for all operational and strategic matters
2. Revenue Growth: Develop and execute strategies to drive revenue growth for both Uber Eats and our restaurant partners, including upselling additional services and optimizing existing partnerships
3. Market Analysis: Conduct market research to identify trends, opportunities, and competitive landscapes within the food delivery industry, providing insights to inform strategic decision-making
4. Data Analysis: Utilize data-driven approaches to assess partner performance, identify areas for improvement, and develop actionable recommendations to optimize restaurant operations and enhance customer experience
5. Strategic Planning: Collaborate cross-functionally with internal teams, including Sales, Marketing, and Operations, to develop and implement strategic initiatives that align with business objectives and drive long-term success
6. Problem Solving: Proactively identify challenges and develop creative solutions to address partner needs, optimize processes, and overcome obstacles in a dynamic and fast-paced environment
7. Reporting: Generate regular reports and performance metrics to track key account metrics, monitor progress towards goals, and communicate insights to stakeholders

1. Bachelor's degree in Economics, Finance, Business Administration, or a related field
2. Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
3. Creative thinker with a passion for problem-solving and driving innovation
4. Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset
5. Diplôme universitaire en économie, finance, administration des affaires ou dans un domaine connexe.
6. Excellentes compétences en communication et en relations interpersonnelles, avec la capacité de collaborer efficacement avec les parties prenantes internes et externes.
7. Esprit créatif avec une passion pour la résolution de problèmes et l'innovation.
8. Capacité à prospérer dans un environnement rapide et en constante évolution, avec une mentalité proactive et axée sur les résultats.

1. Expérience préalable en conseil, gestion de comptes ou dans un rôle similaire en contact avec les clients.
2. Maîtrise orale et écrite du français et de l'anglais.
3. Previous experience in consulting, account management, or a similar client-facing role
4. Spoken and written fluency in French