Account Manager

About the Role

Are you passionate about helping small businesses thrive? As an Account Partner, you'll own relationships with SMB restaurant partners, helping them grow, succeed, and stay engaged on the Uber Eats platform. You'll play a critical role in strengthening retention, expanding services, and creating long-term value for our partners and the business.

What You'll Do

• Serve as a trusted advisor to restaurant partners, helping them adopt new products and optimize performance on the Uber Eats platform
• Re-engage churned partners through consultative outreach, rebuilding trust and reactivating accounts
• Build processes and standardize best practices within merchant success and your territory
• Collaborate cross-functionally with Sales and Operations teams to resolve merchant issues and drive satisfaction
• Track merchant KPI and OKR to understand their success, issues, or opportunities
• Excel in hands-on vendor management and training of new merchant features or products
• Proactively maintain communication channels with prospects via email, phone and face-to-face meetings
• Act as an ambassador of Uber Eats' mission, brand, and product

1. Minimum 1+ years of experience in sales, operations, account management, or similar functions (customer or partner-facing)

1. Outstanding work ethic, attention to detail and curiosity
2. Effective internal and external communication
3. Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
4. Persistence and influence to overcome objections and gain commitment from clients
5. Proficiency in Salesforce and Google Sheets/Excel
6. Willingness to roll up your sleeves, and get in the weeds with out highest value partners
7. Bilingual, English & Spanish or English & Mandarin