User Feedback Product Operations - Trust & Safety - San Jose

• Collaborate and align with the business side on prioritization and resolution expectations of issues identified from user feedback, push and follow up for case resolution and measure improvement from user feedback perspective, which leads to continuous enhancement of search quality and user experience.
• Plan and build overall project workflows, drive project execution, and efficiently manage cross-functional coordination, resource alignment, and process management.

Qualifications

Minimum Qualification:
• Bachelor's degree or above.
• Fluency in both English and Mandarin required: The role involves frequent communication with global teams, clients, and stakeholders in English-speaking regions as well as in Chinese-speaking markets. Proficiency in Mandarin is essential to effectively engage with Chinese-speaking partners, understand cultural nuances, and navigate business transactions in key markets, ensuring smooth cross-cultural collaboration and market expansion.
• 3-5 years of experience in user research or product operations, with the ability to independently design and implement user needs and feedback research plans.

Preferred Qualifications:
• Solid understanding of user experience in search of Al LLM products, with insights into target user groups and usage scenarios.
• Strong data sensitivity, with solid skills in data analysis and synthesis; adept at using data to uncover and articulate business problems and proactively drive solutions and optimizations.
• Excellent communication skills, with the ability to work and coordinate effectively across

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $88000 - $202666 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.