TikTok Shop - Transportation Operations Manager

Responsibilities

Team Overview
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

TikTok Shop's Supply Chain & Logistics is looking for an experienced highly organized and detail-oriented Operations Manager to oversee our logistics operations, focusing on ensuring smooth line haul and last-mile delivery processes. The ideal candidate will have a strong background in transportation management and will be responsible for managing carrier performance, resolving transportation-related issues, and driving initiatives to enhance operational efficiency. The Transportation Operations Manager will work closely with partner teams, including customer service, to ensure seamless coordination and delivery of services.

This role can be based in either Carol Stream or Joliet, IL with the ability to be able to support both sites.

Responsibilities:
-Manage day-to-day logistics operations, including linehaul and last-mile delivery processes
-Oversee carrier performance to maintain transportation performance metrics and adherence to Service Level Agreements (SLAs)
-Coordinate with partner teams, particularly customer service, to resolve transportation-related issues and ensure -customer satisfaction
-Lead initiatives to solve logistical challenges and identify opportunities for operational improvement
-Utilize Transportation Management Systems (TMS) and other operational programs for effective freight management and tracking.

Qualifications

Minimum Qualifications
-5+ years of experience in logistics operations management, with a proven track record of successfully managing transportation operations and driving efficiency improvements
-Strong analytical skills with the ability to interpret data and make data-driven decisions
-Experience working with third-party logistics providers and carriers
-Knowledge of regulatory requirements and best practices in transportation and logistics management
-Demonstrated leadership abilities and experience in leading cross-functional teams
-Willingness to travel up to 25% of the time to oversee operations and meet with partners and vendors

Preferred Qualifications
-Continuous improvement, Lean Six Sigma, Kaizen experience
-Writing training documents and standard operating procedures
-Certification in logistics or supply chain management (e.g., CSCP, CPIM)