TikTok Shop - Logistics Experience Operations Program Manager
Responsibilities
Logistics Experience Operations team is dedicated to enhancing the end-to-end consumer logistics experience in our international e-commerce business. With a strong emphasis on consumer experience metrics, the team leverages data-driven insights, market research, and benchmarking to continuously optimize logistics operations and processes. By driving innovation in logistics models and solution design, the team ensures that every touchpoint in the consumer journey is seamless, efficient, and trustworthy.
Responsibilities
- Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance the end-to-end logistics experience, in close collaboration with operations, product, and governance teams.
- Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities, increase user conversion, and improve consumer satisfaction.
- Leverage data analysis to uncover insights, monitor key metrics, and continuously optimize logistics operations and processes.
- Translate market insights and benchmarking into actionable strategies, working with merchant and governance teams to refine policies and enhance the platform environment.
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- Lead cross-functional projects end-to-end: identify issues, propose and implement solutions, and ensure iterative improvements.
Qualifications
Minimum Qualifications
- Bachelor's degree or above, with 5+ years of experience in platform logistics operations, strategic planning, or business analysis.
- Strong analytical and problem-solving skills, with proven ability to translate data into actionable business solutions.
- Excellent communication, collaboration, and stakeholder management skills, with the ability to thrive under pressure.
- Customer-oriented mindset with strong ownership, adaptability, and curiosity.
Preferred Qualifications
- Prior experience in international e-commerce logistics is a plus.
- Fast learner with demonstrated ability to adapt to evolving business needs.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $121600 - $232645 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.