TikTok Shop - Live Operations Manager - Japan
Responsibilities
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Join us as we drive the future of e-commerce here at TikTok.
Responsibilities:
- Design and deliver educational materials, training programs, best-practice guides, and operational playbooks for sellers, creators, agencies, and internal teams.
- Support sellers and creators in improving key areas of livestream execution, including content planning, product selection, streaming frequency and duration, audience engagement, conversion, and overall stream quality.
- Plan and execute live-commerce initiatives, growth programs, campaigns, and ecosystem projects designed to increase seller and creator participation, engagement, and GMV.
- Collaborate closely with cross-functional teams, including Campaign, Affiliate, Product, Algorithm, Governance, Marketing, and other stakeholders, to align priorities, share market insights, and maximize the impact of live-commerce strategies.
- Monitor and analyze key livestream performance metrics, including active streamers, streaming hours, viewership, engagement, conversion, and GMV, to identify trends, performance gaps, and growth opportunities.
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- Identify, manage, and develop high-potential sellers and creators in the Japanese market, providing hands-on operational support to help them grow through live commerce.
- Build strong relationships with sellers and creators, understand their business needs and operational challenges, and develop practical action plans to improve livestream performance.
- Contribute to strategic initiatives and day-to-day operational projects aimed at improving operational efficiency and building a healthy, scalable, and sustainable live-commerce ecosystem in Japan.
Qualifications
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in e-commerce, livestreaming, social media, creator operations, account management, business development, consulting, or another relevant field.
- Strong growth mindset and a proactive, hands-on approach to identifying problems and driving solutions.
- Excellent communication, stakeholder-management, and relationship-building skills, with experience working in a client-facing or partner-facing role.
- Ability to manage multiple projects and priorities in a fast-moving and rapidly evolving environment.
- Strong analytical skills, with the ability to interpret data, identify business issues, and make data-informed decisions.
- Strong interest in livestreaming, social commerce, social media, and the creator and influencer ecosystem.
- Professional proficiency in written and spoken Japanese, medium written and read proficiency in English is required.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.