TikTok Shop - Delivery Partner Manager - Los Angeles

Key Responsibilities
1. DSP Lifecycle Ownership & Business Partner Management
- Manage the full relationship with DSP owners from onboarding and launch through scaling and ongoing performance improvement.
- Act as a trusted business advisor to DSP owners, guiding them on operational planning, staffing, routing, fleet management, cost structure, and business strategy.
- Support DSPs with problem-solving, resource planning, and decision-making to ensure long-term business sustainability.
- Build two-way communication channels to represent DSP needs inside TikTok and communicate guidance and expectations back to DSP owners.
2. Operational Performance & Network Quality
- Oversee daily DSP operational performance including delivery success rate, productivity, driver quality, routing adherence, safety, and experience-related KPIs.
- Conduct performance deep dives, identify root causes, recommend corrective actions, and drive execution across DSP teams.
- Ensure consistent application of last-mile operational standards and challenge upstream processes that negatively impact DSP operations.
- Coach DSP owners to build high-performing, compliant, and customer-obsessed delivery organizations.
3. Compliance, Safety & Network Governance
- Ensure DSP adherence to TikTok's compliance, safety, data, and operational policies.
- Partner with Safety, Compliance, Legal, and Fleet teams to monitor safety performance and enforce Monitoring & Enforcement Policies.
- Lead investigations into safety or compliance failures and drive preventive actions across the network.
- Improve driver standards and delivery practices to protect TikTok's brand image.
4. Financial Health & Business Sustainability
- Guide DSP owners in understanding cost drivers, financial performance, staffing levels, and fleet investment decisions.
- Support DSPs in improving financial sustainability through business modeling, workforce planning, routing efficiency, and cost controls.
- Identify workflow inefficiencies and operational gaps, and implement improvements at both DSP and network levels.
5. Capacity, Growth & Peak Planning
- Partner with DSPs to develop ramp-up strategies, peak plans, and multi-week capacity pipelines.
- Ensure DSPs maintain adequate driver supply and operational readiness to meet volume demands.
- Drive adoption and effective utilization of TikTok delivery tools, routing systems, dispatch platforms, and performance dashboards.
6. Cross-Functional Collaboration
- Work closely with Transportation Planning, Partner Relations, Finance, Safety, Fleet, Network Health, and Tech/Product to ensure DSP success.
- Provide feedback to product and strategy teams to improve tools and processes that support DSP operations.
- Represent DSP voice internally and advocate for improvements in policy, tooling, and operational support.

Qualifications

Minimum Qualifications:
- Bachelor's degree in Business, Operations, Supply Chain, Logistics, or related field.
- 5+ years of experience in transportation operations, DSP management, fleet/driver operations, or high-volume logistics environments.
- Experience managing account portfolios or multiple business partners simultaneously.
- Strong analytical skills with the ability to identify performance drivers and lead structured deep dives, proven ability to influence internal and external stakeholders without direct authority.
- Knowledge of operational compliance, safety programs, and routing/dispatch systems and ability to travel frequently to DSP sites across the United States.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $111467 - $208578 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Los Angeles, CA

Job ID: TikTok-7583121242470107397

Employment Type: OTHER

Posted: 2025-12-15T20:26:57