TikTok Shop - Account Manager, London
Responsibilities
TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.
Responsibilities
- Drive and manage account partnerships to ensure merchant growth and development.
- Develop and execute growth plans with merchants to achieve business targets.
- Collaborate with creator managers to produce high-quality eCommerce content & drive GMV through detailed collaboration
- Work closely with key stakeholder teams to align goals and actions.
- Utilize data effectively to understand pain points and prioritize solutions.
- Deeply understand sellers' needs and capture their pain points, escalating internally when relevant
- Design strategies to improve sellers' revenue growth.
- Utilize data proficiently to identify opportunities and prioritize solutions.
Qualifications
Minimum qualifications:
- Experience in account management with a focus on category growth.
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- Expert knowledge of retail landscape, consumer demands, and e-commerce trends.
- Experience using social media platforms, especially TikTok, in a professional capacity.
- Fast learner with a good sense of judgment.
- Strong communication, presentation, analytical, and data skills.
- Ability to thrive in ambiguity and adjust quickly to change.
Preferred qualifications:
- Proficiency in managing ads and paid media campaigns.
- Experience with digital marketing strategies and tools.
- Familiarity with data visualization and Business Intelligence (BI) tools (e.g., Tableau, Power BI).
- UK market experience.
- Experience collaborating with cross-functional teams and adapting to fast-paced environments. Tech/e-commerce background preferred.
- Knowledge about TikTok's TTS Model: Familiarity with TikTok's TTS model and the ability to explain its benefits to merchants.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.