Software Engineer, Global CRM Platform
Apr 2, 2026 San Jose
About us
TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
- Size: 5,001 - 10,000 employees
- Industry: Entertainment & Gaming
Responsibilities
The goal of the Customer Growth team is to build a stable, flexible and intelligent CRM platform, improve commercialization efficiency and client satisfaction. We are seeking self-motivated Software Engineers to develop an excellent platform for our clients and sales all over the world.
Leveraging your knowledge of CRM system architecture, you'll work hands-on in a fast-paced environment to engineer solutions and actionable recommendations to develop TikTok's proprietary CRM into an enterprise-grade, market-leading platform. You'll work alongside a global team of product managers located in TikTok's major markets to build innovative sales, marketing and analytics tools to increase user adoption and satisfaction.
In this role, you will work on:
- Backend development of TikTok's proprietary CRM platform.
- Turn TikTok's proprietary CRM into an enterprise-ready, market-leading SaaS platform leveraging best practices from the industry.
- Understand users' personalized requests and come up with scalable technical solutions.
- Build a globalized CRM System with high performance and availability across multiple regions.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above in computer science or related fields. 1+ years of experience building scalable systems.
Preferred Qualifications:
- Familiarity with Elastic Search and key/value stores (Redis, Memcached etc) is a plus
- Familiarity with Message Queue (Kafka, RabbitMQ, RocketMQ etc) is a plus
- Familiarity with CRM platforms and Ad Sales automated processes is a plus - Professional experience with Java is preferred.
- Professional experience with Spring Boot and/or other Microservice frameworks is preferred
- Professional experience with relational databases (MySQL, Postgres etc) is preferred
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $162000 - $316800 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
The goal of the Customer Growth team is to build a stable, flexible and intelligent CRM platform, improve commercialization efficiency and client satisfaction. We are seeking self-motivated Software Engineers to develop an excellent platform for our clients and sales all over the world.
Leveraging your knowledge of CRM system architecture, you'll work hands-on in a fast-paced environment to engineer solutions and actionable recommendations to develop TikTok's proprietary CRM into an enterprise-grade, market-leading platform. You'll work alongside a global team of product managers located in TikTok's major markets to build innovative sales, marketing and analytics tools to increase user adoption and satisfaction.
In this role, you will work on:
- Backend development of TikTok's proprietary CRM platform.
- Turn TikTok's proprietary CRM into an enterprise-ready, market-leading SaaS platform leveraging best practices from the industry.
- Understand users' personalized requests and come up with scalable technical solutions.
- Build a globalized CRM System with high performance and availability across multiple regions.
Minimum Qualifications:
- Bachelor's degree or above in computer science or related fields. 1+ years of experience building scalable systems.
Preferred Qualifications:
- Familiarity with Elastic Search and key/value stores (Redis, Memcached etc) is a plus
- Familiarity with Message Queue (Kafka, RabbitMQ, RocketMQ etc) is a plus
- Familiarity with CRM platforms and Ad Sales automated processes is a plus - Professional experience with Java is preferred.
- Professional experience with Spring Boot and/or other Microservice frameworks is preferred
- Professional experience with relational databases (MySQL, Postgres etc) is preferred
The goal of the Customer Growth team is to build a stable, flexible and intelligent CRM platform, improve commercialization efficiency and client satisfaction. We are seeking self-motivated Software Engineers to develop an excellent platform for our clients and sales all over the world.
Leveraging your knowledge of CRM system architecture, you'll work hands-on in a fast-paced environment to engineer solutions and actionable recommendations to develop TikTok's proprietary CRM into an enterprise-grade, market-leading platform. You'll work alongside a global team of product managers located in TikTok's major markets to build innovative sales, marketing and analytics tools to increase user adoption and satisfaction.
In this role, you will work on:
- Backend development of TikTok's proprietary CRM platform.
- Turn TikTok's proprietary CRM into an enterprise-ready, market-leading SaaS platform leveraging best practices from the industry.
- Understand users' personalized requests and come up with scalable technical solutions.
- Build a globalized CRM System with high performance and availability across multiple regions.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above in computer science or related fields. 1+ years of experience building scalable systems.
Preferred Qualifications:
- Familiarity with Elastic Search and key/value stores (Redis, Memcached etc) is a plus
- Familiarity with Message Queue (Kafka, RabbitMQ, RocketMQ etc) is a plus
- Familiarity with CRM platforms and Ad Sales automated processes is a plus - Professional experience with Java is preferred.
- Professional experience with Spring Boot and/or other Microservice frameworks is preferred
- Professional experience with relational databases (MySQL, Postgres etc) is preferred
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $162000 - $316800 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
ResponsibilitiesThe goal of the Customer Growth team is to build a stable, flexible and intelligent CRM platform, improve commercialization efficiency and client satisfaction. We are seeking self-motivated Software Engineers to develop an excellent platform for our clients and sales all over the world.
Leveraging your knowledge of CRM system architecture, you'll work hands-on in a fast-paced environment to engineer solutions and actionable recommendations to develop TikTok's proprietary CRM into an enterprise-grade, market-leading platform. You'll work alongside a global team of product managers located in TikTok's major markets to build innovative sales, marketing and analytics tools to increase user adoption and satisfaction.
In this role, you will work on:
- Backend development of TikTok's proprietary CRM platform.
- Turn TikTok's proprietary CRM into an enterprise-ready, market-leading SaaS platform leveraging best practices from the industry.
- Understand users' personalized requests and come up with scalable technical solutions.
- Build a globalized CRM System with high performance and availability across multiple regions.
Qualifications
QualificationsMinimum Qualifications:
- Bachelor's degree or above in computer science or related fields. 1+ years of experience building scalable systems.
Preferred Qualifications:
- Familiarity with Elastic Search and key/value stores (Redis, Memcached etc) is a plus
- Familiarity with Message Queue (Kafka, RabbitMQ, RocketMQ etc) is a plus
- Familiarity with CRM platforms and Ad Sales automated processes is a plus - Professional experience with Java is preferred.
- Professional experience with Spring Boot and/or other Microservice frameworks is preferred
- Professional experience with relational databases (MySQL, Postgres etc) is preferred
Additional Information
- Salary: $162,000 – $316,800
- Posted: Apr 2, 2026