Rapid Response Analyst, EMEA - Trust & Safety
Responsibilities
The Rapid Response team ensures the safety of our users on the platform by rapidly resolving high-risk incidents using specialized tools, policies, and tactics. We aim not only to address issues but also to identify emerging risks and prevent them from spreading.
As a Rapid Response Analyst within our Trust & Safety team, you will be on the front line, leading risk containment of major global Trust & Safety high-risk escalations. We're looking for technical, data-driven problem solvers to shape the next generation of scalable safety operations. You'll be building and applying automation and AI to allow our teams to rapidly contain risk and reduce reliance on manual review.
What will I be doing?
- Incident Response: Lead the development and execution of a comprehensive crisis management plan for trust and safety incidents, ensuring a swift and effective response to emerging threats or challenges.
- Maintain Composure in High-Pressure Situations: Exhibit comfort, methodical thinking, and calmness during high-pressure situations, ensuring steadfast and effective crisis management.
- Cross-functional Collaboration: Collaborate with Trust and Safety, Public Relations, Public Policy, Legal, Product, and Engineering teams to coordinate responses to critical incidents and manage communication strategies.
- Data Analysis: Use quantitative methods to analyze incident data to identify areas of risk and opportunity, driving improvements to policies, products, and procedures, including incident response
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- Content Policy Compliance: Ensure that crisis responses align with regulatory standards and the company's content policies and guidelines, working to maintain a safe and positive user experience.
- Post-Incident Analysis: Lead post-incident evaluations to assess the effectiveness of the trust and safety crisis response, identify areas for improvement, and implement changes to enhance future efforts.
- Be flexible with global working hours and operating on certain weekends
Qualifications
Minimum Qualifications:
- Bachelor's degree and 4+ years of experience in Trust and Safety Incident, Risk, Investigations, Escalations or Crisis Management roles, or related areas;
- Ability to work effectively in a high-tempo environment.
- Excellent interpersonal and communication skills with the ability to simplify and present complex issues to both technical and non-technical stakeholders.
- Strong quantitative skills and a data-driven mindset with the ability to interpret data (proficiency with SQL)
- Understanding of trust and safety challenges, global legal and regulatory frameworks related to online safety and harm prevention;
Preferred Qualifications:
- Experience working in a technology, start-up, or digital platform environment;
- Strong project management skills and thought leadership;
- Strong data skills with SQL, Python, or similar scripting languages to solve complex problems
- Hands-on ability to design and launch tools, processes or systems from scratch
- Familiarity with content moderation tools, AI/ML solutions, and automation for risk management;
- Knowledge of cultural sensitivities and regional differences in harmful content definitions and enforcement.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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