Platform Operations Manager - PGC Focus

Responsibilities

About the Team:
The PGC (Professionally Generated Content) team at TikTok is dedicated to driving the growth and evolution of a professional, high-quality content ecosystem. We are dedicated to creating a global platform that fosters knowledge/education ecosystem, learner engagement, and a vibrant educational community. Our goal is to be the primary destination for knowledge seekers worldwide. We categorize our content into various tracks such as Business & Finance, Humanities, and Technology, all focused on delivering high-quality educational content.

- Lead TikTok internal platform feature promotion, day-to-day maintenance, and operational support to improve overall platform efficiency;
- Collect user pain points and requirements from global business teams and relay them effectively to product managers;
- Partner closely with product managers to deliver an efficient and user-friendly platform that enhances creator management workflows;
- Co-own feature adoption with product managers, including post-launch enablement, global team communication, and training;
- Track and troubleshoot user issues, work with product teams to identify root causes, and support solution delivery;
- Continuously improve platform satisfaction by incorporating user insights, feedback, and operational observations.

Qualifications

Minimum Qualification(s):
- Fluent in both Chinese and English; must be able to collaborate directly with cross-functional teams in China.
- Strong goal orientation, structured thinking, and excellent communication skills.
- Strong sense of ownership, able to take responsibility for feature adoption and platform impact.
- Ability to act as a bridge between users, operations, and product teams, facilitating mutual understanding and efficient collaboration.

Preferred Qualification(s):
- Experience in internal platform/tool operations is preferred.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $88000 - $202667 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: