Platform Governance Specialist - TikTok Platform Responsibilities, User Feedback Operations

- Partner with internal and external teams to promote technical knowledge transfer, build diagnostic tools and self-service solutions that improve issue interception rates
- Explore and apply AI tools and automation to enhance governance efficiency and analytical depth

Qualifications

Minimum Qualifications:
- Bachelor's degree or above, with 5+ years of relevant experience in platform operations, user operations, product operations, or technical program management
- 3+ years of data analysis experience; strong ability to extract insights from operational data and translate them into prioritized action plans
- Proven track record of driving cross-functional projects to completion, working with engineering, product, and business stakeholders
- Ability to understand technical concepts and communicate effectively with engineering teams on issue diagnosis and solution design
- Strong problem-solving and critical thinking skills; detail-oriented with a structured approach to complex issues
- Excellent stakeholder management and communication skills; comfortable operating in a fast-paced, globally distributed environment
- Self-driven with strong ownership and accountability; proactive in identifying problems and pushing for resolution

Preferred Qualifications:
- Experience in Trust & Safety, Content Moderation, or Platform Operations within internet/tech companies
- Experience with platform issue governance, incident management, or service reliability improvement
- Demonstrated experience using AI/automation tools to improve team or operational efficiency

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $93600 - $220400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Jose, CA

Job ID: TikTok-7647286388741507333

Employment Type: OTHER

Posted: 2026-06-04T20:23:08