ModLab Specialist, Monetization Integrity (Mandarin Speaking)
Responsibilities
About the team
The ModLab Team is responsible for establishing ground truth on advertiser behavior, acting as an essential contributor to defining actor/content policies and products. The ModLab Specialist supports TikTok's efforts to identify and quantify complex and emerging risk signals. ModLab Specialists review monetized content and account level information in continuous succession during each shift to arrive at decisions on actor/content level enforcement.
Responsibilities
- Review and investigate monetized actors/contents on TikTok's platform for behavioral trends to ensure compliance with TikTok's actor/content policies and standards.
- Perform targeted reviews, open-source intelligence (OSINT) investigations, etc. in order to ensure compliance by examining contents or actor accounts and their related characteristics.
- Serve as the point of contact for assigned projects, owning the end-to-end process and driving continuous improvements to enhance project outcomes.
- Develop reporting systems and analyze data, root causes and systemic gaps to drive improvement.
- Partner with cross-functional stakeholders to boost collaboration & enhance business operational efficiency.
Qualifications
Minimum Qualification(s)
- High oral and written proficiency in Mandarin is required as this role will cover Mandarin-speaking markets amongst others.
- Excellent attention to detail and accuracy in decision-making.
- Fast learning capabilities and ability to identify behavioural anomalies across large bodies of data. Demonstrated experience using data to drive decision-making and influence stakeholders.
- 3+ years of experience in Project Management, Operations, Risk or related functions.
- Strong expertise in risk assessment, governance and process improvement.
- Understanding of regional nuances in online behavior and cultural sensitivities.
- Familiarity with online advertising platforms and understanding of digital advertising practices.
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Preferred Qualification(s)
- Prior experience in risk moderation at a tech or social media company is a plus.
- Strong written and verbal communication skills with the ability to influence without authority.
- Project management experience, including planning, prioritization, stakeholder coordination, timeline tracking, and driving cross-functional initiatives to completion.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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