Listing Governance Operational Program Manager - TikTok Shop

Responsibilities

Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.

- Responsible for defining listing governance scope and requirements, based on risk assessment approach. Focusing on the listing quality issue and product quality issue, such as wrong category, price spamming, buyers complaining about the quality of physical product.
- Drive and execute the listing governance processes in a scalable way, leveraging technology to implement automations.
- Stay up-to-date with international, regional, and local regulations applicable to TTS's products. This includes understanding laws related to illegal products, product safety, product compliance, testing, certifications, registrations, labeling, packaging, and other relevant areas.
- Develop and implement strategies to ensure adherence to listing policies across different markets. This may involve collaborating with cross-functional teams to assess and address compliance risks.
- Educate internal and external stakeholders to ensure our programs and processes are compliant.
- Collaborating with technical teams to develop the best product compliance solution for our business.
- Using a data-centered approach to continuously improve product compliance programs on the platform.

Qualifications

Minimum Qualification(s):
- Bachelor degree.
- 3+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs