Group Lead - Global E-commerce Search Operations
Responsibilities
The new Group Leader will be responsible for growing and scaling large teams via internal development mechanisms and managing a group of team leaders with a variety of experience levels. The group leader will also maintain customer relationships, improve response and delivery times, and increase the efficiency of existing processes and procedures to enhance the company's internal capacity.
Responsibilities:
- Lead, motivate, and support a large team in a time-sensitive and demanding environment. This includes operational delivery, problem resolution, change management, performance management, and career development.
- Support clear expectation setting, including planning, monitoring, appraising, and reviewing job contributions, to help the team achieve their full potential, maintain high standards and quality of work, and deliver strong results.
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent data delivery service.
- Develop effective and efficient cross-functional partnerships to support the operations and influence action.
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- Create, develop, and maintain training management-related items for onsite teams, such as onboarding plans, knowledge enablement scores, and training success rates.
- Work closely with a number of cross-functional departments, including legal and safety departments, to ensure compliance.
Qualifications
Minimum Qualifications:
- Bachelor's degree or equivalent education/experience; advanced degree preferred.
- Minimum 2 years of leadership experience managing managers and scaled operations teams within T&S/Tech or related fields, with proven ability to grow and scale large teams in fast-paced environments.
- Demonstrated experience in quality management, performance reviews, and coaching, with a focus on leadership culture, team engagement, and motivation.
- Excellent communication skills with a proven track record of collaborating effectively across global partners and cross-functional stakeholders.
- Strong interpersonal skills, sound judgment, and the ability to train, mentor, and coach team members.
- Strong analytical skills with the ability to conduct complex data analysis, derive insights, and translate them into actionable strategies.
- Proven ability to develop strategies, prioritize projects, and deliver high-quality outcomes under time constraints.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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