Governance Operations Project Intern (TikTok Shop - Seller Governance) - 2025 Start (BS/MS)

Responsibilities

About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:
- Analyze platform data to identify policy violations, abnormal behaviors, and operational leakage.
- Investigate circumvention tactics and identify gaps in SOPs or detection models.
- Propose data-backed solutions to close enforcement or process loopholes.
- Support enforcement actions and platform sweeps in line with policy requirements.

Qualifications

Minimum Qualification(s):
- Currently pursuing or recently completed a Bachelor's degree.
- Detail-oriented with a strong sense of curiosity and critical thinking.
- Ability to work independently and follow through on investigative tasks.

Preferred Qualification(s):
- Experience in e-commerce or technology-related roles or prior exposure as an online seller or content creator on platforms such as TikTok Shop, Shopee, or Lazada.
- Strong analytical skills with proficiency in Excel and/or SQL.
- Interest in platform governance, risk, or operational policy.
- Ability to thrive in a fast-paced, ambiguous environment.

If you have any questions, please reach out to us at apac earlycareers@tiktok.com