Global Emergency Response Team Specialist, Trust & Safety

Responsibilities

- Demonstrate operational excellence in evaluating risk, threats, and user privacy, particularly in time-critical emergency escalations.
- Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.
- Make fast-paced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies.
- Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
- Operate in an environment with highly sensitive content, including child sexual exploitation, graphic violence, self-injury and suicide, and other potentially disturbing material.
- Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
- Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.
- Summarize and compile analytical, retrospective, or data-driven investigation reports.
- Lead projects aimed at enhancing back-end systems, processes, and response quality.
- Collaborate with cross-functional global teams to address emerging risks and align on response strategies.
- This role will require you to work a permanent full weekend shift.

Qualifications

Minimum Qualifications:
- Bachelor's degree and a minimum of 2 years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.
- Experience working with social media, analytical tools, and online research to assess risk and threats effectively.
- Proven ability to assess threats, make high-stakes decisions independently, and operate under pressure in complex and dynamic environments.
- Strong verbal and written communication skills, with the ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.
- Aptitude for quantitative analysis, with a detail-oriented and self-starting approach.
- Ability to work with graphic content, including but not limited to images, videos, audio, and text related to CSAM, graphic violence, self-injury, and suicide, which may be considered offensive or disturbing.

Preferred Qualifications:
- Experience in crisis management, government agencies, or law enforcement.
- SQL and data analytics skills to enhance investigative and reporting capabilities.
- Experience leading projects aimed at improving operational processes and emergency response mechanisms.

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