Extreme Risk Operations Specialist - Trust and Safety
This job is no longer available.
Responsibilities
The Law Enforcement Operations (LEO) Team is responsible for reviewing Emergency Response (ER) & Child Safety (CS) livestream content and escalating that which poses a risk to the user and/or abuse or exploitation. The team's assessment procedures involve reviewing and analyzing reported or flagged livestream content to determine if it warrants any risk to the users ' lives and then taking appropriate action, such as escalating the content to the appropriate department. We strive to minimize the impact on our users and the company by quickly and efficiently reviewing livestream content, posts, comments, and user profiles, and escalating any concerning incidents to ER Team or CS Team for further investigation.
Responsibilities:
- Immediate assessment and review of Emergency & Child Safety Livestream content that poses an extreme risk to a user and /or child abuse or exploitation.
- Conduct livestream proactive reporting, processing, and profile content sweeps for escalations to law enforcement.
- Extensive knowledge across relevant policies to enable swift decision making adhering to robust SLA's.
- Reviewing content, posts, comments, users profiles while assessing the escalation in line with a risk assessment matrix.
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- Record relevant notes and decisions in line with policies and SOP's.
- Collaborate closely with cross-functional teams to drive improvements to policies and processes.
- Investigate and resolve urgent, imminent reports of threats, including verifying the threat's existence and conducting deep-dive investigations into platform and user data.
- Drive and participate in key projects across Trust and Safety.
This role requires you to work full weekend coverage and public holidays due to the necessity of 24/7 coverage during normal office hours. The expected work shift would be one of these full weekend coverage:
- Wed-Sun 10:30am-6:30pm
- Thur-Mon 10:30am-6:30pm
- Fri-Tue 10:30am-6:30pm
- Sat-Wed 10:30am-6:30pm
The working hours will change during daylight savings: 11am-7pm and 10am-6pm.
Qualifications
Minimum Qualifications:
- Experience in Trust Safety, Law Enforcement/Government agencies, or related fields.
- Experience with handling and viewing distressing content.
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
- Experience of assessing risk and the ability to think critically and make quick decisions.
- Proven experience managing and navigating data while maintaining the highest standards of privacy and data law compliance.
- Experience working independently with sound judgement.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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