Content Risk Evaluation Specialist (Mandarin Speaking) - Safety Model Operations
Responsibilities
About the team
The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.
The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:
- Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
- Monitoring quality performance and compliance against project-specific KPIs
- Identifying trends, risks, and potential gaps in processes or guidelines
- Providing structured feedback and improvement recommendations to the Central Project Team
- Supporting continual optimization of workflows, tools, and evaluation methodologies
- Improve Model performance of AI models
Key Responsibilities
- Interpret regulations, community standards, and platform policies, converting them into actionable guidelines. Build a case database to ensure consistent judgments across different scenarios.
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- Monitor the content ecosystem of user-generated content (UGC) and producer-generated content (PGC), proactively identifying explicit and implicit content risks, as well as borderline content risks, and extracting risk characteristics.
- Handle emergent content safety risk events, quickly defining the issues and prioritizing actions, promoting cross-department collaboration to complete the resolution loop and optimize the review process.
- Produce risk assessment reports to provide decision support for optimizing platform rules and review strategies.
- Proficient in using content review tools, public opinion monitoring systems, and data analysis tools, collaborating with operations, safety product, and other teams to implement risk prevention strategies.
Qualifications
Minimum Qualifications
- Bachelor's degree or higher, preferably in journalism, sociology, or related fields.
- Possess a keen sense of content safety and online awareness, able to accurately identify implicit risks and understand policies and rules.
- Strong pattern summarization abilities, with proficiency in content review, public opinion monitoring, and common tools like Excel.
- Flexible thinking, strong sense of responsibility, and good cross-department communication and coordination skills, as well as emergency response capabilities.
- Strong learning ability and high comprehension, able to quickly adapt to changes in regulatory policies and the content ecosystem of the platform.
- Mandarin proficiency is also required, as it is mandatory for daily liaison with the China team in the China market and the accurate communication of business information.
Preferred Qualifications
- At least 1 year of experience in internet content operations, content review, or content safety-related roles, with experience in mainstream domestic content platforms preferred.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.