Client Solutions Manager - Healthcare/Finance, GBS TikTok Japan

Responsibilities

About the team
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.
At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

Responsibilities
The CSM will play a key role in driving our clients' incremental growth by supporting product solution, vertical solution, and client relationship, together with sales team, agency team and other xfn teams;
- Promote sales through solution proposals that lead to the success of clients' marketing challenges and promotions.
- Familiarize clients with the functionality and delivery logic of advertising products, and advocate for their optimal utilization to maximize advertising performance.
- Engage in activities such as regular meetings and workshops for customers to deepen their understanding of the product.
- Accumulate and disseminate best practices for operational methods to improve the adoption rate of important features.
- Collaborate with internal stakeholders to elevate the account management level and increase sales.
- Provide constructive feedback to the product team regarding raw feedback on the functionality and logic of advertising products, to strengthen the product.
- Understand long-term business objectives/KPIs to align TikTok strategy and negotiate complex business opportunities.
- Collaborate with measurement partners to create learning agendas to help clients measure the impact of marketing and adopt measurement solutions.

Qualifications

Minimum Qualifications
- More than 5 years experience on performance marketing
- Strong understanding of digital marketing ecosystem with experience on ad operation/planning
- Team-worker who can collaborate well with other functions and other regions
- Self-starter and motivated to learn
- Can adapt to a fast-paced environment
- Proficient in Japanese and English communication skills as you will be dealing with both local and international stakeholders.

Preferred Qualifications
- Experience in healthcare industry digital marketing
- Experience working with various media platforms
- Ability to think hypothetically and problem solve and thrive in a fast changing environment
- Proactive attitude with excellent project management, analytical and stakeholder management skills