Client Solutions Manager - GBS

Responsibilities

The Global Agency and Accounts (GA&A) team works with leading agency groups and multinational advertisers, acting as a strategic and consultative partner. We establish and lead the partnerships that turn TikTok's integrated suite of products into solutions that build businesses and brands.

We solve complex, cross-market growth challenges for some of TikTok's largest global advertisers, bringing together strategy, platform expertise, and tailored solutions to meet high-impact business goals.

You will turn those partnerships into scalable programs and product adoption, accelerating measurable outcomes for clients and driving revenue growth for TikTok.

The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to internal and external clients. This team member will work across multiple lines of business within the Amazon portfolio and collaborate closely with cross-functional teams in the org, including Sales Ops, Product, Measurement, and Creative Solutions.

The CSM will be responsible for negotiating, managing, and optimizing complex opportunities spanning the full marketing funnel. They will use data and analytics to build consultative solutions for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a passion for delivering best in class client service, ability to navigate cross-functional programs and projects, and skill in on-the-ground execution.

Responsibilities
- Partner with Brand Partnerships Managers and the Team Lead to manage and grow relationships with our advertisers
- Serve as the primary liaison between clients and agency partners, ensuring seamless communication, aligned objectives, and joint accountability across campaign planning, execution, and post-campaign review
- Spearhead the development and implementation of plans, measurement solutions, and reporting across both performance campaigns and custom programs/sponsorships
- Manage inventory booking and presale pipeline, reporting, and opportunity accuracy in CRM platform
- Recommend optimization strategies and monitor implementation and execution to exceed KPIs and advance learning agendas
- Identify and present insights on product usage and aggregated data to accelerate client business and drive incremental revenue growth through upsell conversations
- Build trusted relationships as an external product consultant educating partners on new TikTok features, product solutions, and best practices to scale industry knowledge and drive education
- Demonstrate a proactive approach to troubleshooting and problem solving through proper escalation channels

Qualifications

Minimum Qualification(s)
- Minimum 5+ years of experience in account management/media services roles in digital marketing or ad tech.
- Excellent communication and collaboration skills across multiple businesses, cross-functional teams, and geographies.
- Strong project management skills with experience prioritizing and managing tasks within a fast-paced environment. Comfortable running status meetings, managing action items, and keeping everyone updated on status of all associated projects/programs. Able to manage the expectations of internal and external stakeholders.
- Proven track record in CRM-driven pipeline management and forecasting discipline, with consistent opportunity logging and data hygiene to meet quarterly revenue targets.
- Ability to analyze data and identify insights using datasets from our Ads Manager platform and Brand Lift Studies.
- Experience diagnosing and solving technical problems with product and engineering teams.

Preferred Qualification(s)
- Experience in auction-based ad environments and managing social platform clients is a plus.
- Passion for data and technology - leverage data to drive strategy and measure success; comfort with technology to understand what drives product adoption and influence the product roadmap.
- Comfortable working in a fast-paced environment, demonstrates flexibility and is quick to adapt to changes.
- Understanding of entertainment distribution models across theatrical release windows, premium video-on-demand (PVOD), and subscription streaming platforms (SVOD/AVOD).
- Experience in performance marketing, lower-funnel campaign management, or conversion-driven advertising solutions is a plus.

Responsibilities

Responsibilities

The Global Agency and Accounts (GA&A) team works with leading agency groups and multinational advertisers, acting as a strategic and consultative partner. We establish and lead the partnerships that turn TikTok's integrated suite of products into solutions that build businesses and brands.

We solve complex, cross-market growth challenges for some of TikTok's largest global advertisers, bringing together strategy, platform expertise, and tailored solutions to meet high-impact business goals.

You will turn those partnerships into scalable programs and product adoption, accelerating measurable outcomes for clients and driving revenue growth for TikTok.

The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to internal and external clients. This team member will work across multiple lines of business within the Amazon portfolio and collaborate closely with cross-functional teams in the org, including Sales Ops, Product, Measurement, and Creative Solutions.

The CSM will be responsible for negotiating, managing, and optimizing complex opportunities spanning the full marketing funnel. They will use data and analytics to build consultative solutions for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a passion for delivering best in class client service, ability to navigate cross-functional programs and projects, and skill in on-the-ground execution.

Responsibilities
- Partner with Brand Partnerships Managers and the Team Lead to manage and grow relationships with our advertisers
- Serve as the primary liaison between clients and agency partners, ensuring seamless communication, aligned objectives, and joint accountability across campaign planning, execution, and post-campaign review
- Spearhead the development and implementation of plans, measurement solutions, and reporting across both performance campaigns and custom programs/sponsorships
- Manage inventory booking and presale pipeline, reporting, and opportunity accuracy in CRM platform
- Recommend optimization strategies and monitor implementation and execution to exceed KPIs and advance learning agendas
- Identify and present insights on product usage and aggregated data to accelerate client business and drive incremental revenue growth through upsell conversations
- Build trusted relationships as an external product consultant educating partners on new TikTok features, product solutions, and best practices to scale industry knowledge and drive education
- Demonstrate a proactive approach to troubleshooting and problem solving through proper escalation channels

Qualifications

Qualifications

Minimum Qualification(s)
- Minimum 5+ years of experience in account management/media services roles in digital marketing or ad tech.
- Excellent communication and collaboration skills across multiple businesses, cross-functional teams, and geographies.
- Strong project management skills with experience prioritizing and managing tasks within a fast-paced environment. Comfortable running status meetings, managing action items, and keeping everyone updated on status of all associated projects/programs. Able to manage the expectations of internal and external stakeholders.
- Proven track record in CRM-driven pipeline management and forecasting discipline, with consistent opportunity logging and data hygiene to meet quarterly revenue targets.
- Ability to analyze data and identify insights using datasets from our Ads Manager platform and Brand Lift Studies.
- Experience diagnosing and solving technical problems with product and engineering teams.

Preferred Qualification(s)
- Experience in auction-based ad environments and managing social platform clients is a plus.
- Passion for data and technology - leverage data to drive strategy and measure success; comfort with technology to understand what drives product adoption and influence the product roadmap.
- Comfortable working in a fast-paced environment, demonstrates flexibility and is quick to adapt to changes.
- Understanding of entertainment distribution models across theatrical release windows, premium video-on-demand (PVOD), and subscription streaming platforms (SVOD/AVOD).
- Experience in performance marketing, lower-funnel campaign management, or conversion-driven advertising solutions is a plus.