Business Partner - Quality & Insight Team, MPO

- Conduct drill-down data analysis, build a diagnostic decision tree based on the root cause analysis, and drive the development of automated troubleshooting tools and intelligent diagnostic capabilities.
- Gain in-depth understanding of TikTok Advertising products and issue troubleshooting processes, oversee the end-to-end process of issue localization and resolution, analyze the factors affecting issue handling efficiency, and propose optimization suggestions to improve resolution efficiency.
- Summarize, organize, and analyze all tickets, identify high-frequency product issues, analyze the root causes of these issues, and drive the product and R&D teams to jointly develop strategies for optimization and iteration, thereby reducing the incidence of such issues.
- Establish regular alignment mechanisms with the PM and RD teams, and participate in their monthly/quarterly meetings.

Qualifications

Minimun Qualifications
- Bachelor's degree or above; majors in Statistics, Mathematics, Computer Science, or related fields are preferred.
- At least 3 years of relevant work experience in product operations.
- Strong sense of innovation, clear logical thinking, and proficient in data analysis. Possess strong project promotion capabilities, as well as experience in cross-team collaboration and project management.
- High self-motivation, strong learning ability
- High enthusiasm for experience-oriented operations, recognize the value of experience-oriented operations, and are willing to commit to it long-term.

Preferred Qualification
-5 years of relevant work experience in product operations.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $103200 - $180445 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Jose, CA

Job ID: TikTok-7569344546640791861

Employment Type: OTHER

Posted: 2025-11-07T20:19:06