Billing & Collections Specialist, Global Revenue BP and Credit Control
Responsibilities
Team Introduction:
The Billing and Collections team at TikTok LATAM, based in Mexico, is responsible for managing the region's Billing Operations from end to end , ensuring timely Invoice Creation, Invoice Delivery and Invoice Reconciliation as well as Collections Operations efficiency for our customers across Latin America to maintain a healthy accounts receivable portfolio. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience working in a fast-paced, multicultural environment. We work closely with cross-functional teams to identify and mitigate financial risks, improve cash flow, and strengthen internal controls related to billing, payments, and receivables management. Through proactive analysis and collaboration, we help sustain a strong control environment and ensure operational excellence across the region.
Hybrid Work Model: We are back to the office with a hybrid work model, with employees working in the office three days per week.
Position Summary:
We are looking for a highly organized and detail-oriented Billing & Collections Specialist to join our LATAM Finance Operations team. This role is based in Mexico and is responsible for managing end-to-end billing and collections activities for clients across Latin America. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience working in a fast-paced, multicultural environment.
Please submit resumes in English only.
Responsibilities:
Billing Operations (70%)
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- Prepare, review, and issue accurate and timely invoices for customers across LATAM, ensuring compliance with local tax regulations and internal guidelines.
- Validate billing data, campaign details, purchase orders, and supporting documentation before invoice generation.
- Perform periodic reconciliations between system data, client reports, and internal records.
- Manage credit notes, re-bills, and invoice adjustments when needed, ensuring proper documentation and approval flow.
- Collaborate with cross-functional teams (Sales, Legal, Tax, Product, ARBP) to resolve billing discrepancies and improve billing accuracy.
- Maintain updated knowledge of electronic invoicing requirements (e.g., CFDI 4.0 for Mexico, and other country-specific formats).
- Support billing automation initiatives and process improvements in LATAM.
Collections Management (30%)
- Proactively manage the collections portfolio for LATAM customers, including outreach via email, phone, and portals.
- Monitor accounts receivable aging, follow up on overdue balances, and negotiate payment commitments.
- Resolve payment discrepancies by coordinating with clients, agencies, and internal teams.
- Prepare weekly collection reports, risk assessments, and escalation summaries.
- Support cash application team by providing remittance details and helping reconcile unapplied cash.
- Maintain strong client relationships while ensuring adherence to payment terms and AR policies.
- Escalate high-risk accounts and collaborate on credit holds or risk mitigation actions.
Qualifications
Minimum Qualifications:
- Bachelor's degree in accounting, Finance, Business Administration, or related field.
- 3-4 years of experience in Billing, Collections, or Accounts Receivable (preferably within a multinational, Fintech environment).
- Knowledge of LATAM invoicing regulations (Mexico required; Colombia, Argentina, Peru and Chile).
- Experience with finance systems (ERP, billing platforms, CRM) - SAP, Oracle, or similar.
- Strong Excel and data reconciliation skills.
- High written proficiency in English and Spanish is required for documentation and system use.
- Strong attention to detail, sense of ownership, and ability to work under tight deadlines. Customer-focused mindset and strong problem-solving abilities.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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