Backend Software Engineer, Customer Service Platform - USDS
Responsibilities
About the team:
The USDS Global E-Commerce Quality & Engineering Efficiency team is dedicated to elevating the quality of Global E-commerce in the US. We're a group of passionate problem-solvers who drive quality assurance best practices and boost engineering efficiency. Join us as we build the future of e-commerce at TikTok.
The team is responsible for the quality assurance of global e-commerce products in the US, including consumer side, seller side, creator side and e-commerce platforms. Design a reasonable test plan according to the requirements and technical implementation. Ensure overall test quality and progress on track covering Android, iOS, Frontend and Server testing.
The team is responsible for building engineering efficiency tooling and process enhancement, based on the Tiktok quality construction needs, reinventing and supporting tooling customization and improvements.
The team also provides direct Software development and debugging support for various business domains. A software developer on our team will work closely with our Quality Engineers and counterparts to support development and debugging in the US region.
This setup ensures that we can effectively support the growth and quality of our e-commerce platforms by deeply integrating with our engineering partners.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- Improve system design and architecture to ensure high stability, performance and reliability of the CSP product
- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development
- Assist other RDs in self-testing/joint debugging in Tiktok-US environment
- Trouble shooting and Oncall support
- Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.
Qualifications
Minimum Qualifications:
- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
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- Industrial experience with a general purpose programming language, preferably Java and Golang
- Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ
- Experience working on distributed cloud services
- Understanding of algorithms, data structures, and their time and space performance
Preferred Qualifications:
- Good understanding of large scale backend service design
- Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver
- Deeply passionate about software coding/development and building great mobile/web applications
- Ability to perform independent research to solve complex technical problems
- Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $136800 - $359720 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.