Account Management Team Lead - Small Medium Business, Japan

Responsibilities

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or be discovered! Our SMB Account Management team helps high-potential clients grow on TikTok by improving performance and scaling their business outcomes. You will partner closely with advertisers to understand their goals, provide data-backed guidance, and identify opportunities for continued growth and expansion. Success in this role requires strong client empathy, a solutions-oriented mindset, and the ability to deliver impact at scale.

We are looking for a growth-focused leader to help Japanese SMBs succeed on TikTok. In this role, you will lead a team that partners with local businesses to improve their visibility, reach new customers, and drive measurable results through TikTok's advertising and commerce solutions. You will shape strategy, coach the team to deliver high-quality client support, and scale programs that help advertisers grow with confidence on our platform.

Responsibilities:
- Aim for the Highest: Lead a team of Account Managers . Provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond;
Assume Ownership - Identify areas for process, product and tooling improvement to enable scalable solutions for our clients. You will be comfortable with taking on revenue goals and developing scalable strategies on how to achieve them.
- Be Candid and Clear. Set clear goals and expectations for your team. Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture.
- Have the Bigger Picture in Mind: Work collaboratively with the entire SMB team to support and enable the success of our sales teams. You will work closely with Marketing, Product, Sales Ops and Training to identify opportunities to scale out best practices, knowledge and performance gaps.
- Be a Champion of Inclusion: You will help promote diversity within your team. You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest.
- Always Day 1: Take initiative, there is no task too big or too small. You will be able to lead by example with supporting your AM's on best practices and how to analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings.

Qualifications

Minimum Qualifications:
- 5+ years of experience in account management or client services within digital advertising
- 2+ years of people management experience, leading and developing sales or account teams
- Strong understanding of the Japan digital advertising ecosystem and advertiser needs
- Proven ability to collaborate cross-functionally and drive measurable client outcomes
- Highly organized with strong project management and analytical skills