Benefits Communications Consultant

Sr Enrollment Manager - SG07OE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Benefits Communications Consultant plays a critical role in supporting group benefits enrollment initiatives by developing strategic communication plans, optimizing enrollment processes, and partnering with clients and internal teams to drive premium growth.

This role combines strategic thinking, data analysis, client engagement, and technical proficiency to ensure successful benefit enrollments across diverse customer segments.

Strategic Communication & Planning

• Develop and execute comprehensive communication strategies tailored to customer needs and enrollment goals.
• Create engaging and informative materials that support employee understanding and participation in benefits programs.

• Design and implement enrollment strategies aligned with business objectives.
• Use data analytics to identify high-opportunity cases and inform enrollment tactics.
• Continuously improve enrollment workflows for efficiency, accuracy, and scalability.

• Conduct client needs assessments and provide consultative solutions to support enrollment success.
• Collaborate with Client Relationship Managers (CRMs) to align on customer goals and drive outcomes.
• Serve as a trusted advisor to clients throughout the enrollment lifecycle.

• Partner with internal teams including Sales, Product, Marketing, and Operations to ensure alignment on enrollment strategies.
• Facilitate communication across departments to support seamless execution of enrollment plans.

• Demonstrate proficiency in enrollment platforms and digital tools.
• Support the integration and utilization of technology to enhance the enrollment experience.
• Lead or contribute to project management efforts focused on process improvement.

• Bachelor's degree in communications, Business, Marketing, or related field or equivalent experience preferred.
• 5+ years of experience in benefits communication, enrollment strategy, or client consulting within the insurance or employee benefits industry.
• Strong analytical skills and experience using data to drive decisions.
• Excellent written and verbal communication skills.
• Proficiency in enrollment platforms and digital communication tools.
• Proven ability to manage multiple projects and collaborate across teams.
• Communications strategies
• Group Benefits products and services
• Data interpretation
• Client engagement and account management
• Collaboration and change management
• Multitasking and project management