Gaming Agent, MGC

Job Description

Under the direction of the Supervising Gaming Agents, the Gaming Agent I reviews the activities of a licensed gaming facility, with a focus on certifying revenue. The individual is responsible for establishing and maintaining professional relationships with the operators and managers of the casinos and maintaining constant communication with Supervisors in their assigned casino. The Gaming Agent I also works closely with federal, state, and local law enforcement agencies. The Gaming Agent I conducts regulatory investigations and prepares complex, detailed reports.

Duties may include, but are not limited to, the following:

• Assist Supervising Gaming Agents with the recommendation and creation of policies and procedures within the IEB's Gaming Agent unit.

• Observe operations and records of the casino property including:

Monitor activities in the count room and cage for the purpose of monitoring revenue and compliance with regulations and applicable laws

Review and audit casino records, including accounting records for the purpose of identifying deficiencies and inconsistencies in casino internal controls

Observe the gaming floor for suspicious activity

Review slot machine activity for inconsistencies in functionality

• Track and report on all items reviewed:

Report any instances of noncompliance and participate in IEB investigations into these matters.

Cooperate with officers assigned to the Gaming Enforcement Unit and other members of law enforcement as needed on investigations into and prosecution of criminal activity.

When necessary, provide testimony in hearings or court proceedings.

• Listen to concerns and complaints from patrons and members of the public and collaborate with licensees and other gaming officials, and/or law enforcement to resolve those complaints.

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Qualifications

Required Skills:

• Strong verbal and written communication skills.

• Excellent listening skills and the ability to receive instruction from multiple supervisors.

• Strong organizational skills.

• Proficient with Microsoft Office applications including Word, Excel, and PowerPoint

Minimum Experience, Education, and Training:

High school diploma or equivalent and minimum three years working in an office or casino environment; or a bachelor's degree; or an equivalent of educations and experience.

Salary is commensurate with experience.

Our Benefits : MA State Retirement Plan (pension); tuition remission for yourself and your spouse to MA Community Colleges and State Universities; medical, dental, vision, life, and disability insurance; deferred compensation 457(b) plan; flexible spending for healthcare, daycare, and transportation; 15 vacation days to start, 12 paid holidays, three personal days and 15 sick days per year.

The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor license in Massachusetts.

First consideration will be given to applications received within 14 days of the job posting date.

The successful candidate must pass an extensive background check conducted by the Massachusetts State Police. It includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug test, reference checks, review of IRS Income Tax Transcripts for the last four years, and a Certificate of Good Standing from the Massachusetts Dept. of Revenue (DOR).

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.

Client-provided location(s): Wrentham, MA

Job ID: Commonwealth_of_Massachusetts-250007DF

Employment Type: FULL_TIME

Posted: 2025-10-21T18:34:41