Deputy Director, MDCS

Job Description

The MassHire Department of Career Services (MDCS) mission is to develop, coordinate and maintain a coherent Workforce Development System that supports and promotes the Commonwealth's workforce and economic efforts by delivering quality employment, education, training, and career guidance services to fill the needs of employers for a skilled workforce and promotes lifelong learning for their employees.

MDCS seeks a visionary, collaborative, and strategic leader to serve in the new position of Deputy Director. Based on the evolving MDCS organizational structure, this role is central to executing agency-wide initiatives and ensuring seamless coordination across directorates. The primary purpose of the role is to help drive alignment with the vision set by the MDCS Director and Secretary of the Executive Office of Labor and Workforce Development (EOLWD).

Reporting directly to the MDCS Director, the Deputy Director will oversee the following key operational areas: Strategic Planning, Communications, Training and Development, Complaint Resolution, and Cross-team Collaboration. Duties include, but are not limited to:

1. Leading long-term planning, performance goal setting, and cross-departmental alignment
2. Supervising a new Communications Team to ensure consistency, transparency, and strategic outreach across all platforms; guide public relations, stakeholder engagement, branding, and internal communication efforts
3. Overseeing workforce programs training and professional development initiatives for statewide workforce staff; drive consistency in content, delivery, and measurement across all learning programs; identifying skill gaps and support talent pipeline development
4. Cultivating a collaborative culture across MDCS offices and teams to improve and streamline service delivery and encourage innovation; lead or support cross-functional workgroups focused on streamlining operations and enhancing service delivery; identifying inefficiencies and recommending policy or procedural changes.

The ideal candidate will possess:

• Senior-level leadership in workforce development, public administration, or government operations with a minimum of 10 years' administrative or management experience, with a proven track record in leadership and operational excellence.
• A background in federal regulatory compliance, grievance systems, policy development and implementation and customer service design based in person-centered frameworks.
• An understanding of all Workforce Innovation and Opportunity Act (WIOA) programs and knowledge of all DOL regulations related to WIOA.
• Strong communication, interpersonal, problem-solving, and organizational skill are essential.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) seven (7) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least three (3) years must have been in a managerial capacity.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Client-provided location(s): Boston, MA

Job ID: Commonwealth_of_Massachusetts-250007JY

Employment Type: FULL_TIME

Posted: 2025-10-30T18:34:37