Senior UX Researcher II

The Coca-Cola Company is building a digital product organization from the ground up, and user research is not an afterthought here. It is foundational. We are embedding researchers directly inside empowered, cross-functional product teams, where your work will shape what gets built, not just validating what has already shipped.

This team is being built to model how The Coca-Cola Company approaches digital transformation globally. That means combining rigorous, forward-thinking research practice with the ability to deliver insight at the speed product teams actually need. We are looking for a researcher who knows how to use AI-powered synthesis tools and modern research methodologies to operate at scale across multiple teams simultaneously, without sacrificing depth or rigor. The people who join now will define how research works at The Coca-Cola Company and set the standard for how it scales worldwide.

As a Senior UX Researcher II, you will own research across a meaningful product area and serve as a strategic thought partner to product, design, and engineering leaders across the organization. You will work on everything from consumer-facing digital experiences to the internal tools that power our sales, service, and operations teams, bringing insight that connects the dots across teams, not just within them. You will operate with real autonomy, real influence, and real accountability for the quality of decisions your research informs.

What You Will Work On

Our product teams span the full digital stack of a global CPG business. Depending on your focus area, your research could inform:

• Consumer-facing digital experiences across The Coca-Cola Company's brand portfolio
• Sales and service workflows used by the field teams who serve our retail and foodservice partners
• Operational tools and platforms that connect the business end to end
• AI-enabled and intelligent product experiences as we integrate emerging capabilities into our products

• Own research strategy for your product area, defining what questions matter most and how to answer them
• Lead end-to-end research initiatives that connect directly to customer outcomes and business priorities
• Present findings with clarity and well-reasoned rationale to stakeholders at all levels, including senior leadership

• Apply a range of qualitative and quantitative methods to uncover user needs, behaviors, and mental models
• Use AI-powered synthesis tools and modern research methodologies to analyze, theme, and surface insight faster without losing rigor
• Design research programs that can serve multiple product teams simultaneously, scaling your impact beyond a single squad
• Partner with designers and product managers during discovery to frame problems before solutions take shape

• Serve as a strategic thought partner to product, design, and engineering leaders across multiple teams and problem spaces
• Build strong working relationships with Product, Design, Engineering, and Data partners, operating as a trusted advisor, not just a service provider
• Cultivate shared understanding and genuine buy-in from stakeholders at all levels, connecting research insights to roadmap decisions and strategic priorities
• Influence product direction across the organization, not just within the boundaries of your assigned team

• Help shape how research works at The Coca-Cola Company, contributing to methods, standards, and ways of working
• Mentor teammates and partners, elevating the research literacy of the broader product organization
• Proactively identify opportunities to grow the impact and reach of the research practice

• 6 to 10 years of UX research experience, with a track record of influencing real product decisions across multiple teams or product areas
• Deep proficiency across qualitative methods: interviews, usability studies, contextual inquiry, diary studies, concept testing
• Hands-on experience using AI-powered research and synthesis tools to accelerate insight generation and scale research impact
• Demonstrated ability to operate as a thought partner to senior product and design leaders, not just a research executor
• Comfort with quantitative approaches and the ability to work alongside data analysts to triangulate findings
• Strong ability to communicate complex research to varied audiences, including executives, using clear storytelling
• Experience operating independently in ambiguous, fast-moving product environments

• Experience in CPG, retail, or enterprise products that span multiple user roles and touchpoints
• Familiarity with complex operational or workflow tools, not just consumer-facing digital products
• Exposure to research involving AI-enabled or intelligent product experiences
• Experience building or contributing to a research practice, not just executing within an established one

• Research Strategy: You define the right questions, not just the right methods, and sequence of work to build genuine understanding across multiple teams over time.
• AI-Augmented Synthesis: You know how to use AI tools to analyze, theme, and deliver insight at speed, without letting automation replace rigor or judgment.
• Thought Partnership: You show up as a strategic partner to product and design leadership, not just a provider of findings, and you shape decisions before they are made.
• Insight Communication: You translate nuanced findings into clear, compelling narratives that move people to act.
• Systems Thinking: You connect what you learn from users to broader product strategy and business context, across teams, not just within one.
• Mentorship and Practice Building: You make the people around you better at research and raise the bar for user-centricity across the organization.