Customer Service Representative | SB Technical Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Curious about a role where your problem-solving skills can truly have influence for customers every day? At Spectrum Business, you'll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum Business 's commitment to service excellence.

How You'll Make an Impact

• Provide prompt support for Spectrum Business internet, phone and video services by troubleshooting and resolving basic technical issues
• Address billing inquiries and facilitate payment processing with accuracy and professionalism
• Present and explain Spectrum Business products and services to customers to ensure they understand available options
• Manage customer interactions efficiently, consistently delivering quality and integrity
• Document all actions and updates to customer accounts clearly and thoroughly
• Escalate complex customer issues to management or support teams as needed for resolution
• Participate in coaching sessions to continuously improve customer service performance
• Comply with Spectrum's policies, procedures and work schedules

• Work in normal office conditions

• High school diploma or equivalent

• Experience providing core technical support to external customers

• Ability to read, write, speak and understand English
• Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service
• Ability to handle multiple tasks
• Strong organization and time management skills
• Proven interpersonal skills
• Proficiency with PC's, Microsoft Office Suite and general intranet navigation

• 6 + months of customer service or related experience
• 6 + months of heavy volume phone experience
• 6 + months of working with computers and software applications
• Experience working in cable operations or telecommunications call center